Levin Furniture & Mattress

Customer Support

• Provide the highest level of customer support by resolving escalated customer complaints and questions
• Process high volumes of inbound calls and other correspondence
• Negotiate alternative warranty options with manufacturers on behalf of customers
• Identify product trends and communicate concerns to the quality team
• Collaborate with stores, merchandising and other operations departments to resolve issues quickly
• Process subcontractor invoices and identify and correct discrepancies
• Schedule service appointments
• Prepare reports regarding warranty and repair service using Storis, Company Intranet systems, and web-based systems
• Communicate with internal and external personnel professionally and promptly
• Maintain accurate files and processes to maximize productivity
• Process open work orders needing resolution
• Perform other support as needed and other duties as assigned

Customer Support Specialist