Client Services Specialist

Lexitas

. Serve as the primary email contact for new and existing clients, ensuring timely, accurate responses .

Posted 10/14/2026full-timeRemote • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client support capabilities, ensuring timely communication and accurate data management while adhering to HIPAA compliance. Proficient in coordinating services and managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Client SupportData Entry ProficiencyHIPAA ComplianceVerbal And Written CommunicationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryTyping ProficiencyLegal Terminology KnowledgeLitigation Services ExperienceJob Order Management

Soft Skills

Attention To DetailAccountabilityClient-First AttitudeTeam-Oriented MindsetFlexibility

Tools & Technologies

Microsoft OutlookMicrosoft WordAdobe AcrobatStandard Office Tools

Industry Keywords

HIPAA RegulationsDeposition ServicesLegal SupportCustomer Service

About the role

Key responsibilities & impact

Serve as the primary email contact for new and existing clients, ensuring timely, accurate responses
Onboard new clients and users into Lexitas systems and introduce them to the online client portal
Manage data entry tasks, including job orders, new attorney/firm profiles, locations, and client preferences
Coordinate and schedule deposition services across departments
Monitor job queues and backlogs, update case statuses, and send daily job entries
Collaborate with sales and operations to support lead generation, resolve client concerns, and ensure job execution
Generate and distribute client job reports and confirm billing accuracy
Support the call queue when needed and assist with after-hours availability on a rotating basis
Maintain confidentiality and compliance with HIPAA regulations for handling legal and medical records
Provide client support and coordinate delivery of Lexitas legal and corporate support services

Requirements

What you’ll need

High school diploma or equivalent required
1+ year experience in litigation services, legal support, or a customer service role
Exceptional attention to detail and a strong sense of accountability
Ability to manage multiple priorities in a fast-paced environment
Strong data entry and typing proficiency with a focus on accuracy
Outstanding verbal and written communication skills
Positive, client-first attitude with excellent customer service instincts
Team-oriented mindset with flexibility to adapt to shifting priorities
Proficiency in Microsoft Outlook, Word, Adobe Acrobat, and standard office tools
Reliable attendance and strong work ethic
Flexibility to work occasional overtime or on-call shifts as needed
Ability to effectively present information and respond to questions from internal and external customers whose first language is English
Understanding of HIPAA compliance is preferred but can be trained
Knowledge of legal terminology or deposition notices is a plus

Benefits

Comp & perks

Fully equipped home office setup, including a company-issued laptop
Medical, dental, and vision coverage
401(k) with company match
Paid time off
Paid holidays
Company paid maternity leave
Company paid baby bonding leave
Company paid military leave