Customer Care Specialist, French Market

LexRoom Arbitration Support

. Act as a trusted advisor for Lexroom customers in Italy and Germany .

Posted 11/5/2026full-timeMilan • ItalyJuniorMid-Level💰 €25,000 - €35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and support capabilities, with fluency in Italian, French, and English. Proficient in utilizing customer support tools to enhance product adoption and satisfaction while effectively managing customer feedback and insights.

Highest-signal resume keywords

Fluent In ItalianFluent In FrenchCustomer Support ExperienceProactive MindsetFamiliarity With Intercom

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportCustomer SuccessSales OperationsTicket ResolutionProduct Adoption

Soft Skills

Problem-Solving OrientationProactive EngagementCommunication Skills

Tools & Technologies

IntercomNotion

Certifications & Qualifications

Law Degree (Bonus)

Industry Keywords

Customer EngagementCustomer InsightsChurn ReductionProduct Roadmap

About the role

Key responsibilities & impact

Act as a trusted advisor for Lexroom customers in Italy and Germany
Manage support requests across chat, email, and calls
Proactively engage customers to drive product adoption and satisfaction
Triage, prioritize, and resolve tickets
Run regular check-ins and feedback sessions
Escalate complex cases to the appropriate internal team
Feed customer insights to product and other teams
Improve processes, reduce churn, and shape the product roadmap

Requirements

What you’ll need

Fluent in Italian and French; native speaker preferred, C1/C2 welcome
Fluent English; comfortable reading documentation and understanding spoken English
0-2 years of experience in customer-facing roles such as Customer Support, Customer Success, Sales, Operations, or similar
Familiarity with sales or customer support tools such as Intercom and Notion
Proactive mindset and problem-solving orientation
Based in Milan or open to relocating
Law degree is a bonus, not mandatory

Benefits

Comp & perks

Equity Package
Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ
Health Insurance: Comprehensive coverage
Meal Vouchers
Performance Bonuses
Team Retreats & Off-sites
Relocation support evaluated case by case