Customer Success Enablement

LexRoom Arbitration Support

. Own the Lexroom CS Academy across SMB, Mid Market, and Enterprise teams and geographies .

Posted 9/21/2026full-timeMilan • ItalyJuniorMid-Level💰 €45,000 - €65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Enablement and Sales Enablement, with a focus on designing and delivering effective training programs. Proficient in stakeholder alignment, process management, and bilingual communication in Italian and English.

Highest-signal resume keywords

Customer Success EnablementSales EnablementTraining Program DesignB2B SaaS ExperiencePublic Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding ExperienceTraining DeliveryContent CreationMetrics AnalysisPipeline ManagementNegotiation TechniquesRole-Play FacilitationProcess StructuringFeedback MechanismsPlaybook Maintenance

Soft Skills

Excellent CommunicationProblem-SolvingCross-Functional CollaborationExecution-Driven MindsetStakeholder Management

Industry Keywords

B2B EnvironmentSaaSTechConsultingCommercial Coaching

About the role

Key responsibilities & impact

Own the Lexroom CS Academy across SMB, Mid Market, and Enterprise teams and geographies
Design and run recurring onboarding, ramp-up, and advanced training programs
Own the full onboarding experience for new CS hires from the first week through the first two months
Coordinate agendas, materials, internal speakers, and practical exercises across markets
Deliver training on client onboarding, sales and expansion methodology, discovery, demos, objection handling, negotiation, and pipeline management
Use role-plays, call coaching, and structured feedback
Create customer education content in cooperation with the Legal Engineering team
Maintain playbooks, scripts, templates, and Academy materials
Convert internal success stories into reusable training assets
Partner with CS Managers and CSMs/AMs to apply training in real scenarios, calls, and negotiations
Align the Academy with global initiatives and export Italian best practices to international markets

Requirements

What you’ll need

2+ years of experience in CS Enablement, Sales Enablement, or Commercial Coaching
Experience in a fast-paced B2B environment, ideally SaaS, tech, or consulting
Strong PMO mindset: ability to structure plans, align stakeholders, manage timelines, deliver results, and measure impact
Comfortable presenting publicly through training, workshops, and role-plays
Experience working in detail on processes, content, and metrics
Excellent communication, problem-solving, and cross-functional collaboration skills
Highly hands-on and execution-driven; able to join calls, analyze numbers, and iterate quickly
Full professional fluency in Italian and English, written and spoken

Benefits

Comp & perks

Stock options (ESOP) package
Hybrid work with flexibility
Health insurance
Meal vouchers
Performance bonuses tied to measurable results
Team retreats and off-sites