Head of Operations

LexRoom Arbitration Support

. Map, document, and continuously optimize end-to-end workflows across Revenue Operations, People Operations, Legal, and Finance Operations across multiple countries .

Posted 10/6/2026full-timeMilan • ItalyLead💰 €65,000 - €85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in optimizing workflows across Revenue Operations, People Operations, Legal, and Finance Operations, with a strong focus on implementing AI tools and automated workflows. Proven ability to lead teams, manage operational roadmaps, and utilize modern CRM tools effectively.

Highest-signal resume keywords

Business Operations ManagementGTM Automation ToolsCRM Tool AdministrationProcess MappingTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingData-Backed Decision-MakingWorkflow AutomationAI Tool ImplementationB2B SaaS Operations

Soft Skills

MentoringCollaborationCommunication

Tools & Technologies

HubSpotSalesforcePipedriveAircallClayAimfox

Industry Keywords

Revenue OperationsSales OperationsGTM EngineeringHigh-Growth StartupsSeries A to Pre-IPO

About the role

Key responsibilities & impact

Map, document, and continuously optimize end-to-end workflows across Revenue Operations, People Operations, Legal, and Finance Operations across multiple countries
Own the functional operations roadmap from start to finish
Implement prioritization frameworks aligning resource allocation with company strategy
Architect the GTM and company tooling stack, including HubSpot, Clay, Aircall, and Aimfox
Lead tool selection, integration, and consolidation decisions
Implement internal AI tools, orchestration agents, and automated workflows
Evangelize AI adoption across non-technical teams
Manage, mentor, and grow operational specialists and leads
Establish working rhythms, 1:1s, parallel project execution, and escalation pathways

Requirements

What you’ll need

5 to 8 years of experience in Business Operations, RevOps, Sales Ops, or GTM Engineering within high-growth B2B SaaS startups or scale-ups (Series A to pre-IPO)
At least one prior role formally managing, mentoring, or leading a team in an operational environment
Direct, practical experience administering or architecting modern CRM tools such as HubSpot, Salesforce, or Pipedrive
Experience with GTM automation tools
Designed, implemented, or sponsored automated workflows and AI agents in production operations
Strong capacity for process mapping, bottleneck identification, and data-backed decision-making
Based in or willing to relocate to Milan
Fluent in English
Comfortable working in an Italian-speaking core team environment

Benefits

Comp & perks

Meaningful equity on top, in line with the seniority of the role
Team retreats and off-sites
Hybrid work with strong office presence in Milan HQ
Comprehensive health insurance
Daily meal vouchers