Field Service Technician – Appliance Repair

LG Electronics

. Travel offsite to customers' locations to perform maintenance and repair of LG's equipment.

Posted 11/11/2026full-timeFranklin • Massachusetts • United StatesJunior💰 $28 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and repairing major appliances, utilizing diagnostic tools and safety equipment effectively. Proven ability to manage inventory, process paperwork accurately, and deliver exceptional customer service in a field service environment.

Highest-signal resume keywords

Appliance Repair ExperienceDiagnostic Tools ProficiencyEPA CertificationCustomer Satisfaction MetricsTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DiagnosisRepair of ElectronicsMajor Appliance RepairDocumentation of FindingsData Entry AccuracyParts ManagementTroubleshooting SkillsField Service RepairBending and LiftingInventory Management

Soft Skills

Professional RepresentationCustomer Experience Delivery

Tools & Technologies

Diagnostic Test EquipmentSafety EquipmentVehicle for Travel

Certifications & Qualifications

Valid Driver’s LicenseEPA Certification

Industry Keywords

Refrigeration SystemsCooking AppliancesCleaning ProductsField ServiceTechnical Role

About the role

Key responsibilities & impact

Travel offsite to customers' locations to perform maintenance and repair of LG's equipment.
Use safety equipment, vehicle and diagnostic tools provided by LG.
Conduct technical diagnosis and specialized repairs on electronics and home appliances.
Diagnose problems, assess their extent, document findings, decide whether to repair products or replace parts.
Process paperwork and perform data entry immediately and accurately after each job.
Pre-screen next-day service calls by gathering information to help diagnose problems before arriving at customers' homes.
Meet or exceed company metrics, including customer satisfaction, fix-right-first-time, revisits, parts management and overtime percentage.
Manage inventory and perform daily administrative tasks.
Represent LG professionally while delivering an exceptional in-home customer experience.

Requirements

What you’ll need

Minimum 1 year experience in a technical role (Appliance repair preferred).
Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
Experience in the use of tools and diagnostic test equipment.
Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
Valid Driver’s license in good standing.
Ability to obtain appropriate EPA Certification.
Ability to meet physical requirements associated with field service repair, including continuous bending and lifting up to 50 pounds.
All candidates must be able to work coverage in the greater Franklin, Milford, Foxborough MA metro and surrounding areas.

Benefits

Comp & perks

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life.
Personal fitness goal incentives.
Paid parental leave.
Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Eligible for the relevant benefit programs offered through partner agencies for temporary/contractors.