LG Electronics

Sales Engineer

• Search for optimal component pairings for HVAC OEM customers.
• Assist OEM customers in identifying and qualifying compressor opportunities.
• Provide technical or process support during qualification and reliability activities for LG products.
• Assist in developing customer business cases for new concept solutions.
• Manage project timelines and deliverables for new compressor applications.
• Serve as a sales engineer and individual project team leader, assessing design/application risks of large projects.
• Perform detailed engineering analysis to quantify cost savings or other customer benefits.
• Develop submittals and presentations, including performance information, component lists, mechanical and process and instrumentation drawings, vendor component information, and project milestone information.
• Interface with vendors and factory engineering for critical analysis.
• Participate in trade shows or exhibitions connected with LG business.
• Travel domestically occasionally (around 10%) and internationally (1–3 weeks annually).

Component Solutions Sales Engineer

Sales Development Rep

• Identify and qualify new business opportunities in automation, robotics, AI/IoT, MES/ERP, and digital transformation.
• Develop go-to-market strategies and growth plans for target industries.
• Establish strategic partnerships with OEMs, system integrators, and technology providers.
• Conduct market intelligence, competitor analysis, and customer needs assessments.
• Manage the end-to-end sales cycle from lead generation through proposal development, negotiation, contract closure, and post-sales handover.
• Achieve annual revenue and margin targets through pipeline management and forecasting.
• Deliver solution presentations, demos, and ROI-based proposals to C-level and plant-level stakeholders.
• Collaborate with technical pre-sales, engineering, and R&D teams on customer-centric solutions.
• Maintain sales reporting and CRM pipeline management.
• Build relationships with key-account decision-makers and drive account expansion.
• Lead commercial negotiations on pricing, contract terms, and long-term service agreements.
• Serve as primary point of contact for strategic customers.
• Represent LG at trade shows, conferences, and industry consortiums.
• Provide leadership updates on revenue performance, pipeline status, and strategic initiatives.
• Mentor junior business development staff and contribute to a high-performance sales culture.

Business Development & Sales Manager – Smart Factory Solutions Sales

• Identify and qualify new business opportunities in automation, robotics, AI/IoT, MES/ERP, and digital transformation
• Develop go-to-market strategies and growth plans tailored to target industries
• Establish long-term strategic partnerships with OEMs, system integrators, and technology providers
• Conduct market intelligence, competitor analysis, and customer needs assessments
• Manage the end-to-end sales cycle, including lead generation, proposal development, negotiation, contract closure, and post-sales handover
• Achieve annual revenue and margin targets through pipeline management and forecasting
• Deliver solution presentations, demos, and ROI-based proposals to C-level and plant-level stakeholders
• Collaborate with technical pre-sales, engineering, and R&D teams to design customer-centric solutions
• Maintain accurate sales reporting and CRM pipeline management
• Build relationships with key-account decision-makers and drive account expansion
• Lead commercial negotiations on pricing, contract terms, and long-term service agreements
• Serve as primary contact for strategic customers, ensuring satisfaction and repeat business
• Represent LG at trade shows, conferences, and industry consortiums
• Provide leadership updates on revenue performance, pipeline status, and strategic initiatives
• Mentor junior business development staff and contribute to a high-performance sales culture

Business Development Rep

• Define and execute the overarching go-to-market strategy for Smart Factory solutions aligned with LG’s global business objectives.
• Manage revenue targets and profitability margins.
• Anticipate industry shifts in AI, Robotics, and Digital Twin technologies and adapt business strategies.
• Identify and evaluate M&A opportunities, strategic alliances, and joint ventures.
• Build and optimize scalable sales processes, lead-generation frameworks, CRM analytics, and forecasting.
• Lead business development and closure of multi-million/billion-dollar contracts, including negotiations and deal structuring.
• Collaborate with Business Management and R&D to deliver customer-centric solutions.
• Develop relationships with C-suite executives of Fortune 500 manufacturers and deliver solution presentations, demonstrations, and ROI-based proposals.
• Influence industry consortiums and standards-setting bodies.
• Act as a thought leader and keynote speaker at global industry events.
• Build relationships with key-account decision-makers and drive account expansion.
• Recruit, mentor, and retain business development managers and solution architects.
• Implement sales enablement tools and methodologies to improve productivity and win rates.
• Represent LG at trade shows, conferences, and industry consortiums.

Director, Business Development – Sales, Smart Factory Solutions

Field Engineer

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Use all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, and decide whether to repair products and/or replace parts.
• Process paperwork and perform data entry immediately and accurately upon completion of each job.
• Pre-screen next-day service calls by obtaining information to help diagnose problems before arriving at customers' homes.
• Meet or exceed company metrics, including customer satisfaction, fix-right-first-time, revisits, parts management, and OT percentage.
• Deliver an exceptional customer experience while servicing LG products in customers' homes.
• Manage inventory and perform daily administrative tasks.

Field Service Technician, Appliance Repair

General

• Serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives.
• Provide expert technical guidance via phone, email, and case support.
• Resolve escalated system issues and ensure customer satisfaction.
• Develop regional service support strategies through the LG Preferred Service Champion Program.
• Manage aftermarket support activities within the assigned region.
• Interface with building owners, general contractors, and service champions on technical matters.
• Read and interpret wiring schematics and refrigerant circuit diagrams.
• Coordinate with Technical Support, Escalation Lead, Engineering, and Controls teams to resolve escalated field issues.
• Facilitate supervised technical assistance for unresolved technical issues.
• Coordinate jobsite visits.
• Instruct partners in the use of LG proprietary software for equipment selection, application, and troubleshooting.
• Review and analyze VRF commercial, residential, and light commercial systems, including load verification.
• Perform critical software and hardware service updates.
• Schedule and conduct onsite service, training, and installation support for LG HVAC equipment.
• Research technical information for training materials.
• Generate and conduct classroom and jobsite technical training sessions.
• Review factory literature and distribute technical service bulletins.
• Support aftermarket rework projects.
• Network with regional sales staff and foster technical relationships.
• Review extended warranty submissions within the five-day KPI target.

Component Solutions Sales Engineer

Business Development & Sales Manager – Smart Factory Solutions Sales

Business Development & Sales Manager – Smart Factory Solutions Sales

Director, Business Development – Sales, Smart Factory Solutions

Field Service Technician, Appliance Repair

Senior Field Technical Specialist