Lead Technician – Field Manager

LG Electronics

. Manage diagnostic support for all LG technical support personnel on assigned products.

Posted 11/2/2026full-timeRemote • Texas • United StatesSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing diagnostic support and troubleshooting for LG HVAC products, with a strong focus on hydronic equipment and advanced technical training. Proficient in analyzing field quality data and communicating complex technical concepts effectively across diverse teams.

Highest-signal resume keywords

HVAC Technical Management ExperienceTroubleshooting Complex Electronic SystemsProficiency in Microsoft ExcelSalesforce Case Management ExperienceKnowledge of Specialized Troubleshooting Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC Product ExpertiseComplex Equipment TroubleshootingField Quality Data AnalysisTechnical Report CraftingAdvanced Technical Training Facilitation

Soft Skills

Clear Communication of Technical ConceptsAbility to Teach Specialized ToolsTeam OrientationCultural SensitivityAction Oriented

Tools & Technologies

OscilloscopesVoltage AnalyzersFrequency CountersPower Quality AnalyzersInfrared Imaging Equipment

Certifications & Qualifications

HVAC Industry Related Certifications

Industry Keywords

LG HVAC ProductsHydronic EquipmentQuality AssuranceTechnical SupportContinuous Improvement

About the role

Key responsibilities & impact

Manage diagnostic support for all LG technical support personnel on assigned products.
Provide resolution support for complex equipment failures and performance evaluations, with a focus on hydronic equipment.
Manage the internal product champion program for assigned equipment specialties.
Create and facilitate advanced product training for LG technical and field support personnel and Service Champion members.
Deploy on short notice anywhere in the LG HVAC market to resolve highly comprehensive equipment service or performance problems.
Provide specialized management and support for long-term monitoring using advanced tools and devices.
Manage LEAD cases from opening through closure while maintaining KPI metrics.
Analyze field quality data to determine whether quality assurance actions are required.
Organize advanced technical data for factory review and quality assurance projects.
Create and distribute technical bulletins (STNs) as needed.
Communicate cross-functionally in support of quality assurance projects and needs.
Evaluate new and prototype products for feasibility of introduction to the US market.
Engage directly with factory QA personnel to ensure field quality data is clear, concise, understood, and actionable.
Participate in continuous improvement activities.
Consult with engineers and contractors to lay out projects and conduct specialized on-site support.
Advise the LG Training Development team on training project completion.
Travel up to 75% of the work schedule.

Requirements

What you’ll need

Associates degree in technical discipline or a minimum of 10 years’ technical management experience in the HVAC field.
Proven expertise on all LG HVAC products, controls, and systems.
Proven experience in troubleshooting complex electronic and refrigerant flow systems.
HVAC industry related certifications a plus.
Must be proficient with all Microsoft Office programs; specialty in Excel preferred.
Experience with Salesforce case management and KPIs required.
Knowledge of specialized troubleshooting tools such as oscilloscopes, voltage and analyzers, frequency counters, power quality/power demand analyzers, sound level measuring devices, and infrared/thermal imaging equipment.
Ability to teach others how to use specialized troubleshooting tools.
Ability to communicate highly advanced technical concepts and data clearly.
Ability to translate complex thoughts and ideas into an easy-to-understand form.
Ability to work with culturally diverse groups across different functional areas and geographic locations.
Experience crafting complex reports for senior management related to field quality and quality assurance activities.
Highly technical and specialized.
Deliberate, disciplined, and action oriented.
Team oriented and focused.

Benefits

Comp & perks

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life.
Personal fitness goal incentives.
Paid parental leave.
Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.