Senior Field Technical Specialist

LG Electronics

. Serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives.

Posted 9/15/2026full-timeFarmers Branch • Texas • United StatesSenior💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in HVAC systems, particularly LG VRF & RLC systems, with a strong ability to provide technical support and training. Proven skills in managing service strategies, troubleshooting complex issues, and fostering relationships with contractors and clients.

Highest-signal resume keywords

HVAC Technical SupportLG VRF & RLC SystemsService Support Strategy DevelopmentTechnical Training FacilitationWiring Schematics Interpretation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC Vocational DiplomaTechnical Support ExperienceLG Product Line KnowledgeTroubleshooting SkillsDocumentation CreationLoad VerificationSoftware and Hardware Service UpdatesTechnical Literature ReviewClassroom Training DevelopmentOnsite Service and Installation Support

Soft Skills

Excellent Communication SkillsInterpersonal SkillsPlanning and OrganizationAnalytical SkillsDecision-Making Skills

Tools & Technologies

LG Proprietary SoftwareMicrosoft Suite Programs

Industry Keywords

HVACService Champion ProgramAftermarket SupportTechnical Business PeriodicalsClient Relationship Management

About the role

Key responsibilities & impact

Serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives.
Provide expert technical guidance via phone, email, and case support.
Resolve escalated system issues and ensure customer satisfaction.
Develop regional service support strategies through the LG Preferred Service Champion Program.
Manage aftermarket support activities within the assigned region.
Interface with building owners, general contractors, and service champions on technical matters.
Read and interpret wiring schematics and refrigerant circuit diagrams.
Coordinate with Technical Support, Escalation Lead, Engineering, and Controls teams to resolve escalated field issues.
Facilitate supervised technical assistance for unresolved technical issues.
Coordinate jobsite visits.
Instruct partners in the use of LG proprietary software for equipment selection, application, and troubleshooting.
Review and analyze VRF commercial, residential, and light commercial systems, including load verification.
Perform critical software and hardware service updates.
Schedule and conduct onsite service, training, and installation support for LG HVAC equipment.
Research technical information for training materials.
Generate and conduct classroom and jobsite technical training sessions.
Review factory literature and distribute technical service bulletins.
Support aftermarket rework projects.
Network with regional sales staff and foster technical relationships.
Review extended warranty submissions within the five-day KPI target.

Requirements

What you’ll need

HVAC Vocational Diploma, Bachelor, or Associates Degree preferred.
Minimum 15-20 years’ experience in the HVAC field or in a technical support role.
Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role.
Capable of managing regions and assigned service champions.
Proven experience setting goals and executing service support strategies.
Demonstrated proficiency in LG product line technical knowledge.
Proficiency in documentation creation and dispersion.
Able to travel up to 75%.
Excellent communication skills and interpersonal skills to interact effectively with diverse client group.
Ability to troubleshoot in depth service issues via phone and onsite.
Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify.
Ability to write reports and business correspondence.
Well-developed planning, organization, analytical, and decision-making skills.
Proficient computer skills using all Microsoft Suite Programs.

Benefits

Comp & perks

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life.
Personal fitness goal incentives.
Paid parental leave.
Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Eligible for the relevant benefit programs offered through partner agencies for temporary/contractors.