Case Manager, LVN/LPN

Liberty Dental Plan

. Provide confidential, unbiased assistance to eligible Liberty Dental Plan State Medicaid enrollees with dental service needs and special health care comorbidities .

Posted 9/18/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $29 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Case Management and Care Coordination, with a strong focus on providing comprehensive support to Medicaid enrollees. Proficient in conflict resolution, regulatory compliance, and effective communication with diverse stakeholders.

Highest-signal resume keywords

Current LVN Or LPN License4 Years Experience As An LVN Or LPN2 Years Experience In Case ManagementBilingual English/SpanishCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementCare CoordinationConflict ResolutionDental Care KnowledgeRegulatory ComplianceDocumentation SkillsPatient AdvocacyHolistic Care OrchestrationCustomer ServiceSpanish Dental Terminology

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsTeam PlayerSelf-Starter

Tools & Technologies

Health Solutions Plus DatabaseMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Certifications & Qualifications

LVN LicenseLPN License

Industry Keywords

MedicaidPublic HealthAcute CareIn-Home Health CareDental ServicesProvider RelationsQuality ManagementState Agency ComplianceMultidisciplinary Care TeamEnrollee Rights

About the role

Key responsibilities & impact

Provide confidential, unbiased assistance to eligible Liberty Dental Plan State Medicaid enrollees with dental service needs and special health care comorbidities
Assist Care Coordinators of Care Management with professional functions
Inform enrollees about covered dental benefits and their rights and responsibilities
Resolve enrollee conflicts and barriers to dental care
Secure enrollee dental services
Explain complaint, appeal, and grievance processes and access to Liberty vehicles
Document cases and events in the Health Solutions Plus database
Manage telephone calls and email inquiries, including service requests, dissatisfaction, and second opinions
Provide education about the Liberty Care Coordination Program
Research and respond to inquiries and compose comprehensive written responses
Review and edit State Agency Provider Network Verification File responses before submission to Quality Management
Process enrollee needs for hospital dental services and delegate to Care Coordinators when appropriate
Direct newly ascertained State Medicaid dental providers to Provider Relations for credentialing
Communicate updates and interpretations of state contractual directives to Care Coordinators
Complete dental case turnaround within access standards across all communication routes
Ensure compliance with regulatory, corporate, and department guidelines
Attach treatment plans, guardianship documents, and shelter orders to applicable enrollee files
Review dental care plans every six months or per state contract requirements and attach them to enrollee files
Participate in multidisciplinary care team meetings
Collaborate with Liberty departments and external entities including dental offices, providers, health plans, agencies, vendors, hospitals, physicians, legal representatives, and state agencies
Perform other assigned duties and assist other lines of business as directed

Requirements

What you’ll need

Current valid LVN or LPN license in accordance with state of residency
4 years' experience as an LVN or LPN in public health, acute care, case management and/or in-home health care; dental experience preferred
2 years' previous experience in a Case Management position required
Care Coordination experience preferred
Working knowledge of Microsoft Excel, Word, and Outlook
Ability to compose comprehensive written and verbal responses to inquiries
Critical thinking skills to resolve inquiries and escalated cases and orchestrate holistic care
Experience in conflict resolution and one-call resolution
Bilingual English/Spanish preferred
Ability to pass a Spanish dental terminology exam
Self-starter and team player with strong organizational skills
High degree of patience and excellent communication and interpersonal skills
Excellent customer service skills
Ability to work independently or in a team
Must be able to work in the United States
No sponsorship or relocation assistance available

Benefits

Comp & perks

Competitive pay structure and savings options
401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines
Affordable medical insurance with low-cost premiums for employee-only coverage; Liberty subsidizes eligible dependents' coverage
100% employer-paid dental coverage for employees and eligible dependents
Vision insurance
Company-paid basic life and AD&D insurance equal to one times base salary, with supplemental coverage options
Flexible Spending Accounts for healthcare and dependent care expenses
Voluntary accident, critical illness, and hospital indemnity insurance
Long-term disability coverage
Wellness programs, including wellness challenges, BurnAlong memberships, and gym discounts
Employee Assistance Program supporting mental health and well-being
Generous vacation and sick leave policies, including unused-time rollover
10 paid company holidays
Tuition reimbursement for eligible educational expenses
Remote or hybrid work options available for various positions