Liberty Dental Plan

Director

• Lead delivery, support, maintenance, and optimization of critical business applications
• Serve as product owner for assigned application platforms and establish strategic priorities, modernization initiatives, and technology roadmaps
• Partner with business leaders to understand requirements, identify process bottlenecks, and recommend technology solutions
• Balance business priorities, operational stability, modernization efforts, and technical debt reduction
• Guide application strategy and influence technical direction with technical teams and stakeholders
• Ensure applications meet service-level expectations for availability, performance, incident response, and production support
• Oversee release planning, production readiness, maintenance, and enhancement activities
• Maintain controls around data integrity, compliance, security, and system management
• Monitor application health, technical debt, remediation efforts, risks, and progress for leadership
• Support audits, client reviews, regulatory inquiries, proposal responses, and new client implementations
• Manage vendor and consulting relationships, third-party resources, budgets, and operational objectives
• Partner with compliance, security, infrastructure, architecture, governance, and business operations teams
• Lead, coach, mentor, and develop a high-performing technology team
• Establish expectations, provide performance feedback, delegate effectively, and develop future leaders
• Foster collaboration, trust, continuous learning, professional growth, and accountability

Director, IT Applications

Accounting Manager

• Prepare ASO balance sheet reconciliations, including Claims Payable balance sheet schedules
• Process stale-dated claim checks and research discrepancies
• Reconcile eligible stale-dated payments for unclaimed property reporting
• Process Finance Payables Uniflow queues and respond to related inquiries
• Manage provider refund check applications, refund requests, reconciliations, and related payments
• Reconcile provider refund deposits
• Process provider payment method setup and EFT prenote workflows, including banking file imports and follow-up
• Review CNB check exceptions and validate checks for banking decisions
• Assist with audit selections and supporting documentation
• Provide backup support for capitation and commission payments and reporting
• Support HSP adjustments and SAGE-to-HSP reconciliations
• Process vendor levy notices, including withholding, expiration, and payment reconciliation
• Process weekly ASO client registers for funding requests in accordance with compliance guidelines
• Complete monthly ASO client compliance reporting
• Assist with annual 1099 reporting and Tax ID verification
• Provide backup support to the Trade Payables team for healthcare cost-related payments
• Contribute to workflow improvements, system testing, and process documentation
• Update existing procedures and help develop new procedures
• Support timely Claims Payable payment activities
• Perform other duties as assigned

Accounting Coordinator

• Lead and coordinate the monthly close process
• Prepare, review, and analyze financial statements, supporting schedules, footnotes, and disclosures
• Review financial information for compliance with U.S. GAAP and internal accounting policies
• Maintain detailed account reconciliations and supporting documentation
• Prepare management reports, financial analyses, and variance explanations
• Oversee treasury activities, including cash management, liquidity monitoring, banking relationships, and intercompany transactions
• Prepare and analyze monthly and quarterly cash flow forecasts and reporting
• Support annual financial statement audits, statutory audits, and regulatory examinations
• Review Accounts Payable and Accounts Receivable activities
• Partner with external auditors, consultants, banking partners, and system vendors
• Identify, recommend, and implement process improvements and strengthen internal controls
• Participate in strategic initiatives, special projects, and system implementations
• Foster collaboration across departments
• Lead, coach, and develop the accounting team
• Set priorities, drive accountability, delegate effectively, and support professional development
• Build stakeholder relationships and influence cross-functional initiatives
• Champion continuous improvement, innovation, and operational excellence

Manager

• Provide confidential, unbiased assistance to eligible Liberty Dental Plan State Medicaid enrollees with dental service needs and special health care comorbidities
• Assist Care Coordinators of Care Management with professional functions
• Inform enrollees about covered dental benefits and their rights and responsibilities
• Resolve enrollee conflicts and barriers to dental care
• Secure enrollee dental services
• Explain complaint, appeal, and grievance processes and access to Liberty vehicles
• Document cases and events in the Health Solutions Plus database
• Manage telephone calls and email inquiries, including service requests, dissatisfaction, and second opinions
• Provide education about the Liberty Care Coordination Program
• Research and respond to inquiries and compose comprehensive written responses
• Review and edit State Agency Provider Network Verification File responses before submission to Quality Management
• Process enrollee needs for hospital dental services and delegate to Care Coordinators when appropriate
• Direct newly ascertained State Medicaid dental providers to Provider Relations for credentialing
• Communicate updates and interpretations of state contractual directives to Care Coordinators
• Complete dental case turnaround within access standards across all communication routes
• Ensure compliance with regulatory, corporate, and department guidelines
• Attach treatment plans, guardianship documents, and shelter orders to applicable enrollee files
• Review dental care plans every six months or per state contract requirements and attach them to enrollee files
• Participate in multidisciplinary care team meetings
• Collaborate with Liberty departments and external entities including dental offices, providers, health plans, agencies, vendors, hospitals, physicians, legal representatives, and state agencies
• Perform other assigned duties and assist other lines of business as directed

Director, IT Applications

Accounting Coordinator

Accounting Manager

Case Manager, LVN/LPN