Associate, Case Statusing

Libra Solutions

. Build rapport and develop and foster relationships with attorney clients to achieve case status on open cases .

Posted 10/10/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong interpersonal skills and the ability to build relationships with attorney clients and health providers while managing case statuses and achieving monthly targets. Proficient in decision-making and problem-solving within a fast-paced environment, utilizing Microsoft Office tools effectively.

Highest-signal resume keywords

Record Retrieval ExperienceCollections ExperienceCustomer Service ExperienceStrong Interpersonal SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case Status ManagementFinal Balance CalculationPayment ProcessingAccount ManagementSales Experience

Soft Skills

Self-MotivatedProactive Problem-SolvingExcellent Communication SkillsDependable Work EthicAbility to Handle Professional Relationships

Tools & Technologies

Windows SystemMicrosoft Office

Industry Keywords

Legal BackgroundParalegal ExperienceFast-Paced EnvironmentMonthly QuotasBusiness Goals

About the role

Key responsibilities & impact

Build rapport and develop and foster relationships with attorney clients to achieve case status on open cases
Call attorneys and paralegals to obtain updates on cases in litigation
Call health providers to obtain “As Is” and final balance status
Calculate final balance amounts due and provide payment amounts to attorneys
Handle incoming attorney-line and provider calls
Monitor and manage the Balance Verification and statusing portfolio
Meet and exceed monthly targets
Cross-train for other servicing roles as needed to meet business demands

Requirements

What you’ll need

Previous record retrieval, collections, sales, account management, or customer service experience required
Bachelor’s Degree a plus, but not required
Paralegal or legal background is a plus, but not required
Self-motivated and desire to build great relationships and exceed monthly goals
Strong interpersonal skills; ability to handle interactions with attorneys, health providers and sales people
Sound decision-making ability and proactive problem-solving
Excellent verbal and written communication skills
Ability to manage professional and executive relationships
Dependable, professional and good work ethic
Ability to work in a fast-paced environment with specific set business goals and monthly quotas
Proficient in Windows system and all Microsoft Office products

Benefits

Comp & perks

Choice of multiple medical plans
Dental insurance
Vision insurance
Life insurance
401(k) with generous company match
Flexible spending accounts for medical and dependent expenses
Time off to recharge
Competitive compensation