Libra Solutions

Customer Support

• Answer approximately 75–80 inbound customer calls per day from consumers interested in applying for pre-settlement funding
• Provide outstanding customer service while educating consumers about available products and services
• Accurately collect and document customer information within company systems
• Guide applicants through the intake and onboarding process while ensuring a positive customer experience
• Meet or exceed established sales, quality, and productivity goals
• Demonstrate empathy and professionalism when assisting customers experiencing financial hardship
• Utilize CRM and other internal systems to maintain accurate records and follow-up activities
• Collaborate with internal teams to ensure timely processing of customer applications
• Follow established call scripts, compliance requirements, and company procedures

Customer Support Associate

Collections

• Assess complex cases.
• Enable collaborative win/win settlement outcomes with law firms.
• Apply decision-making to ensure targeted performance results.
• Advance Customer/Partner Experience, Operational Performance, Negotiation and Collections strategies.
• Enact identified performance improvement recommendations.
• Directly manage a dynamic portfolio of assigned cases.
• Act as a back-up for team members away from their desk or out of the office.
• Deliver exceptional customer experience results while driving to identified performance targets.
• Maximize positive customer outcomes while delivering customer experience and financial performance targets.
• Promote and achieve high rates of customer/partner experience.
• Ensure delivery of targeted performance metrics and SLAs.

Representative – Servicing & Collections

Product Manager

• Own product strategy and execution for C3, Libra’s internal case management and operations platform
• Deliver measurable product and business outcomes by partnering with domain-aligned engineering teams
• Improve product organization efficiency through modern AI tools, rapid prototyping, and AI-assisted product development
• Use AI platforms such as Claude for discovery, synthesis, competitive analysis, requirements drafting, UAT planning, and daily product work
• Identify opportunities for AI, automation, and decision support in C3 operational workflows
• Define guardrails, fallback paths, and human oversight for AI-enabled experiences
• Lead discovery, competitive analysis, user interviews, research, workflow observation, and stakeholder engagement
• Develop and execute C3 product vision and strategy aligned with company goals and customer needs
• Validate opportunities through rapid prototyping, MVPs, and customer feedback
• Build domain expertise across underwriting, negotiations, servicing, payment processing, and document management
• Maintain a continuous pipeline of refined and validated work for engineering squads
• Facilitate intake, prioritization, and sequencing of initiatives, enhancements, epics, MVPs, and features
• Shape user experiences through workflow design, usability, information hierarchy, and friction reduction
• Translate ambiguous business requests into product requirements, MVP definitions, and end-to-end experience decisions
• Author product initiatives, epics, features, user stories, and acceptance criteria
• Coordinate structured subject matter expert engagement with operations teams
• Lead or participate in UAT planning and execution
• Define success metrics and evaluate initiatives using customer feedback, usage data, operational metrics, and failure analysis
• Track shipped-feature outcomes and make documented iterate, stop, or pivot decisions
• Communicate roadmap decisions, tradeoffs, and progress to stakeholders
• Partner with operations, legal, compliance, and go-to-market teams on rollout and adoption
• Report to the VP, Product Management (C3)

Senior Product Manager

QA Engineer

• Design, implement, and maintain automated UI and end-to-end test suites using Playwright and TypeScript across React and Angular applications
• Write automated API tests against C# / ASP.NET Core REST endpoints, validating request contracts, response schemas, business logic, and error handling
• Build and maintain integration tests for service-to-service interactions and application data flows, including SQL Server / Azure SQL validation
• Design repeatable, isolated test data setup and teardown for reliable parallel test execution
• Use AI-assisted tools such as GitHub Copilot and Claude to accelerate test scaffolding and generation
• Critically evaluate AI-generated tests for coverage completeness, assertion quality, and false confidence
• Contribute to Azure DevOps CI/CD pipelines and maintain automated suites as mandatory quality gates
• Identify, document, and track defects in Jira with reproduction steps and test evidence
• Participate in sprint ceremonies, test planning, risk assessment, and acceptance criteria definition with the Technical Product Owner
• Partner with offshore QE engineers to scope test cases, provide review feedback, and maintain shared quality standards
• Report to the Manager, Quality Engineering

Quality Engineer, AI-Native

• Lead and develop a team of quality engineers, automation engineers, and testers
• Set team priorities, goals, and expectations aligned with delivery and quality outcomes
• Drive AI-powered design, generation, maintenance, and execution of automated tests across API, UI, integration, and end-to-end workflows
• Evaluate and implement AI-assisted capabilities to improve automation speed, coverage, stability, and maintainability
• Establish standards and guardrails for responsible AI use in test development, execution, and defect analysis
• Guide AI use for regression optimization, defect triage, failure analysis, and test maintenance
• Lead improvements to automated test frameworks and coverage
• Stay hands-on with automation design, AI-assisted test generation, framework decisions, and workflow improvements
• Improve regression strategy based on product risk, release timelines, and quality goals
• Partner with engineers to embed AI-enabled automation and quality practices earlier in the development lifecycle
• Support release quality processes, including test readiness, defect review, regression status, and go/no-go input
• Identify quality risks and escalate issues with recommendations and supporting data
• Define and track quality metrics, including automation reliability, regression effectiveness, escaped defects, release readiness, and defect trends
• Use data to prioritize improvements and communicate quality health to leadership
• Report to the VP/Director, Engineering

Manager, AI-Native Quality Engineering

Business Development Rep

• Develop and build relationships with attorneys and law firms
• Reach out to attorneys and schedule weekly meetings
• Develop new attorney and law firm relationships while fostering existing relationships to grow the business
• Engage in ongoing dialogue with attorneys to promote MoveDocs technology
• Handle attorney contact, follow-up, questions, and training on MoveDocs technology
• Assist with and schedule plaintiffs for services as requested by attorney clients
• Strengthen relationships with attorneys, case managers, paralegals, and law firms across the assigned region
• Promote and grow usage of the MoveDocs platform for medical scheduling and case workflow solutions
• Generate and expand pre-settlement funding opportunities through Oasis Financial
• Schedule and conduct weekly in-person and virtual meetings with law firms
• Maintain communication to keep Libra Solutions top-of-mind
• Train firms on platform functionality, attorney portal tools, and funding solutions
• Assist with attorney requests, service coordination, and follow-up needs
• Maintain activity notes, pipeline updates, and account plans in CRM systems
• Collaborate with operations, underwriting, provider relations, and leadership teams

Customer Support Associate

Representative – Servicing & Collections

Senior Product Manager

Quality Engineer, AI-Native

Manager, AI-Native Quality Engineering

Business Development Executive