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CMS Integration Specialist
Libra Solutions. Manage the full lifecycle of CMS integrations from initial demo through activation, go-live, and post-go-live follow-up .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing CMS integrations, including onboarding, training, and customer success, while effectively communicating technical concepts to enhance platform adoption. Proven ability to track integration metrics and maintain documentation to support continuous improvement.
Highest-signal resume keywords
CMS Integration ManagementCustomer SuccessProject ManagementLegal Technology ExperienceVirtual Demos
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case Management SystemsIntegration Metrics TrackingTroubleshooting Integration IssuesWorkflow DocumentationSaaS Onboarding
Soft Skills
Excellent CommunicationRelationship-BuildingProblem-Solving MindsetOrganizational SkillsCross-Functional Collaboration
Tools & Technologies
LitifyFilevineSmartAdvocate
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Legal TechnologyPersonal Injury IndustryCustomer SatisfactionVoice-of-Customer ProgramPlatform Utilization
About the role
Key responsibilities & impact- Manage the full lifecycle of CMS integrations from initial demo through activation, go-live, and post-go-live follow-up
- Serve as the primary point of contact for law firms during and after MoveDocs integration
- Partner with Business Development Executives on outreach, demos, and integration commitments
- Deliver monthly integration objectives and support customer satisfaction measured by the voice-of-customer program
- Conduct firm-facing training sessions to drive platform adoption and utilization
- Monitor integration health and proactively re-engage firms where usage declines
- Troubleshoot basic integration issues and escalate technical matters appropriately
- Coordinate with Product and Engineering on enhancements and feedback loops
- Track integration metrics, appointment volume impact, and platform utilization trends
- Maintain documentation of integration workflows and best practices
- Assist in onboarding and training new team members
Requirements
What you’ll need- High School Diploma or GED required
- 3+ years of experience in legal technology, SaaS onboarding, customer success, or personal injury industry preferred
- Familiarity with Case Management Systems (Litify, Filevine, SmartAdvocate, etc.) preferred
- Project management will be helpful in the role with strong organizational skills
- Proficient and confident leading virtual demos and client-facing calls
- Ability to translate technical concepts into practical workflow benefits
- Excellent communication and relationship-building skills
- Strong problem-solving mindset and ability to work cross-functionally
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance plans
- 401(k) with company match
- Paid time off
- Competitive compensation