Customer Support Associate

. Answer approximately 75–80 inbound customer calls per day from consumers interested in applying for pre-settlement funding .

Posted 9/26/2026full-timeRemote • Texas • United StatesJuniorMid-LevelWebsite

Key responsibilities & impact

Answer approximately 75–80 inbound customer calls per day from consumers interested in applying for pre-settlement funding
Provide outstanding customer service while educating consumers about available products and services
Accurately collect and document customer information within company systems
Guide applicants through the intake and onboarding process while ensuring a positive customer experience
Meet or exceed established sales, quality, and productivity goals
Demonstrate empathy and professionalism when assisting customers experiencing financial hardship
Utilize CRM and other internal systems to maintain accurate records and follow-up activities
Collaborate with internal teams to ensure timely processing of customer applications
Follow established call scripts, compliance requirements, and company procedures

What you’ll need

High school diploma or equivalent; some college preferred
1–2 years of experience in a high-volume inbound call center handling approximately 75–80 calls per day
Customer service experience within the medical, healthcare, legal, financial services, insurance, or personal injury industries strongly preferred
Bilingual in Spanish preferred but not required
Strong verbal and written communication skills with the ability to demonstrate empathy and professionalism
Experience using CRM software and online chat platforms
Ability to multitask while maintaining accuracy in a fast-paced environment
Minimum typing speed of 35 WPM
Ability to meet productivity and performance metrics
Must successfully pass a background investigation
Must be based in Texas and available to work from 8am to 5pm CST daily, Monday–Friday

Comp & perks