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Libra Solutions

Legal Assistant, Account Manager

Libra Solutions

. Manage a book of assets based on accounts/law firms and serve as the primary post-funding firm manager .

Posted 10/6/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage law firm accounts effectively, while analyzing data to drive business opportunities and ensure compliance with product standards.

Highest-signal resume keywords
Customer ServiceData AnalysisProject ManagementInterpersonal SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account ManagementData VerificationNegotiationPerformance EvaluationBusiness Development
Soft Skills
Attention to DetailAdaptabilityWritten CommunicationVerbal CommunicationTeam Collaboration
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Legal ExperienceLaw Firm ManagementEscalation ProceduresSettlement CalculationsProcess Improvement

About the role

Key responsibilities & impact
  • Manage a book of assets based on accounts/law firms and serve as the primary post-funding firm manager
  • Obtain quarterly updates from law firm partners
  • Negotiate account balance deductions at the conclusion of cases
  • Verify account data is accurate
  • Identify opportunities for new business or maintenance needs and collaborate with the assigned salesperson
  • Deliver exceptional customer service
  • Identify opportunities to drive new and recurring business
  • Evaluate ongoing performance of law firm accounts against product standards and determine proper escalation when needed

Requirements

What you’ll need
  • High School or GED required
  • 1-3 years of relevant industry or legal experience is preferred
  • Ability to review and analyze data to render a decision
  • Exceptional interpersonal skills with a strong focus on customer service
  • Ability to manage multiple projects at a time while paying strict attention to detail
  • Adaptability and strong critical thinking skills
  • Excellent written and verbal communication skills
  • Ability to calculate, explain and justify reductions in the context of the broader settlement
  • Independently handle difficult conversations and identify when escalation is needed
  • Effectively collaborate in a team environment, take ownership of tasks and complete objectives promptly
  • Ability to understand processes and identify improvement opportunities
  • Must be able to work in-office at our office location in Charlotte, NC

Benefits

Comp & perks
  • Competitive compensation
  • Multiple medical plan options
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) with generous company match
  • Flexible spending accounts for medical and dependent expenses
  • Time off to recharge