Manager, Balance Verifications

Libra Solutions

. Supervise and manage Key Account team leads, servicing representatives, and associates .

Posted 11/10/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing key account teams and optimizing customer experience within the Healthcare, Legal, Insurance, or Financial Services industries. Proven ability to develop balance verification strategies and integrate technology for data-driven decision-making.

Highest-signal resume keywords

Team LeadershipBalance Verification StrategiesCustomer Experience OptimizationPerformance Metrics ManagementHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Balance VerificationPerformance MetricsData-Driven Decision-MakingClaims LawMedical KnowledgeTask PrioritizationReporting and InsightsContinuous Improvement InitiativesScheduling ManagementOffice Environment Experience

Soft Skills

Excellent Communication SkillsRelationship BuildingSelf-MotivatedAdaptabilityCollaboration

Certifications & Qualifications

College Degree

Industry Keywords

HealthcareLegalInsuranceFinancial ServicesPersonal Injury

About the role

Key responsibilities & impact

Supervise and manage Key Account team leads, servicing representatives, and associates
Oversee daily workflows and prioritize tasks
Maximize positive customer outcomes while meeting customer experience and financial performance targets
Ensure delivery of targeted performance metrics and SLAs
Monitor task aging and key performance metrics
Address issues and escalate complex scenarios
Collaborate with Revenue and Operations teams
Support hiring, onboarding, and continuous improvement initiatives
Provide reporting, insights, and recommendations to the EVP, Servicing
Conduct one-on-one meetings, performance coaching, and ongoing training
Approve employee timecards and manage attendance and scheduling
Backfill managerial roles within the Balance Verification team as needed
Step in as a team member when needed
Lead balance verification activities and ensure accurate, timely, and compliant delivery of current and final balances and final bill packages to law firm customers
Travel periodically

Requirements

What you’ll need

College degree, required
5+ years of work experience in an office type environment or contact center environment
Experience in Healthcare, Legal, Insurance, or Financial Services Industries
Specific experience in personal injury, with applicable medical knowledge and claims law
Ability to understand and integrate technology and data-driven decision-making into servicing processes
Ability to develop and execute exceptional balance verification strategies using a broad range of factors
Excellent verbal and written communication skills
Ability to collaborate with team members
Self-motivated and able to build strong relationships and meet or exceed goals
Ability to manage multiple priorities in a fast-paced environment
Ability to adapt to change and pivot between tasks and process changes
Ability to work quickly and accurately to meet tight deadlines
Ability to handle interactions with attorneys and medical providers
Ability to operate efficiently and effectively in a continuously evolving environment
Ability to promote and achieve high customer/partner experience rates
Ability to improve performance in the market

Benefits

Comp & perks

Competitive compensation
Multiple medical plans
Dental insurance
Vision insurance
Life insurance
401(k) with generous company match
Flexible spending accounts for medical and dependent expenses
Time off to recharge
Remote work option or ability to work from one of the company’s on-site offices
Periodic travel opportunities