Representative, Balance Verifications

Libra Solutions

. Work alongside Servicing, Customer Operations, Total Access and PreCare teams .

Posted 10/27/2026full-timeCharlotte • North Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong interpersonal skills and sound decision-making abilities while managing a portfolio of attorney clients. Proficient in delivering accurate financial information and resolving discrepancies in a fast-paced environment.

Highest-signal resume keywords

Record Retrieval ExperienceCollections ExperienceCustomer Service ExperienceExcellent Verbal And Written Communication SkillsProficient In Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBalance CalculationDiscrepancy ResolutionFinal Bill Package CreationPayment Processing

Soft Skills

Interpersonal SkillsProblem-SolvingSelf-MotivatedDependableProfessional Work Ethic

Tools & Technologies

Windows SystemMicrosoft Office

Industry Keywords

Attorney Client RelationsCustomer OperationsSalesParalegal BackgroundFast-Paced Environment

About the role

Key responsibilities & impact

Work alongside Servicing, Customer Operations, Total Access and PreCare teams
Build rapport and foster relationships with attorney clients
Deliver timely and accurate balance requests and final bill packages
Calculate current and final balance amounts due
Provide payment amounts to attorneys
Resolve discrepancies or disputed balances with minimal supervision
Create and assure the accuracy and completeness of accounts in final bill packages
Keep attorneys updated on request status according to the follow-up cadence
Proactively manage a portfolio of open requests to ensure timely resolution
Handle incoming attorney and provider calls, emails, and tasks
Serve as an escalation point for Associates on more complex inquiries

Requirements

What you’ll need

High School or GED required
1-2 years of record retrieval, collections, sales, account management, or customer service experience required
Bachelor’s Degree a plus, but not required
Paralegal or legal background a plus, but not required
Self-motivated and desire to build great relationships and exceed monthly goals
Strong interpersonal skills; ability to handle interactions with attorneys, health providers and sales people
Sound decision-making ability and proactive, independent problem-solving
Excellent verbal and written communication skills
Ability to manage professional and executive relationships, and to guide or mentor newer team members
Dependable, professional and good work ethic
Ability to work in a fast-paced environment with specific set business goals and monthly quotas
Proficient in Windows system and all Microsoft Office products
Must be able to work in-office at our Charlotte, NC location

Benefits

Comp & perks

Multiple medical plan options
Dental insurance
Vision insurance
Life insurance
401(k) with generous company match
Flexible spending accounts for medical and dependent expenses
Time off to recharge
Competitive compensation