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Representative – Servicing & Collections
Libra Solutions. Assess complex cases. . Enable collaborative win/win settlement outcomes with law firms. . Apply decision-making to ensure targeted performance results. . Advance Customer/Partner Experience, Operational Performance
About the role
Key responsibilities & impact- Assess complex cases.
- Enable collaborative win/win settlement outcomes with law firms.
- Apply decision-making to ensure targeted performance results.
- Advance Customer/Partner Experience, Operational Performance, Negotiation and Collections strategies.
- Enact identified performance improvement recommendations.
- Directly manage a dynamic portfolio of assigned cases.
- Act as a back-up for team members away from their desk or out of the office.
- Deliver exceptional customer experience results while driving to identified performance targets.
- Maximize positive customer outcomes while delivering customer experience and financial performance targets.
- Promote and achieve high rates of customer/partner experience.
- Ensure delivery of targeted performance metrics and SLAs.
Requirements
What you’ll need- High School or GED required.
- 2+ years of work experience in an office type environment or contact center environment.
- Experience in Healthcare, Legal, Insurance, or Financial Services Industries – specific experience in personal injury, with applicable medical knowledge and claims law.
- Ability to understand and integrate technology and data-driven decision-making into the Negotiations and Settlement processes.
- Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy.
- Must have excellent communication skills, both verbal and written and the ability to be collaborative with other members of the team.
- Self-motivated with desire to build great relationships, and able to meet and exceed goals.
- Able to adapt to change and pivot easily between tasks and process changes.
- Ability to work quickly and accurately to meet tight deadlines.
- Excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
- Ability to operate efficiently and effectively within a continuous evolving environment.
- Must be able to work in-office 3 days a week at our Denver, CO location.
Benefits
Comp & perks- Competitive compensation
- Multiple medical plans
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with generous company match
- Flexible spending accounts for medical and dependent expenses
- Time off to recharge