Branch Supervisor

Liebherr Group

. Coordinate and oversee parts and service processes and communication flows, including inventory accuracy, work order processing, and timely, accurate invoicing .

Posted 10/27/2026full-timeGrande Prairie • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing parts and service processes, ensuring inventory accuracy, and optimizing work order processing. Strong leadership in employee development and relationship building with stakeholders is essential for achieving operational targets and enhancing customer service.

Highest-signal resume keywords

Management/Supervisory ExperienceFinancial AcumenInventory ManagementCustomer Relationship BuildingPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work Order ProcessingInventory AccuracyInvoicing Cycle ManagementWIP ManagementBudgetingForecastingP&L ManagementParts Quoting

Soft Skills

LeadershipCoachingCommunicationConflict Resolution

Tools & Technologies

Service DashboardsField Service Management Software

Industry Keywords

Heavy Equipment IndustryHealth and Safety CultureWarranty ManagementCustomer Service

About the role

Key responsibilities & impact

Coordinate and oversee parts and service processes and communication flows, including inventory accuracy, work order processing, and timely, accurate invoicing
Ensure reliable equipment parts supply, inventory levels, and service technician availability
Maximize appropriate WIP levels and timely customer invoicing
Work with Warranty to resolve customer warranty and claims issues
Support employee development through orientation, coaching, training, apprenticeships, and performance management
Partner with equipment sales and central parts administration teams
Visit customers to identify needs and build Parts & Service sales relationships
Achieve company objectives and targets and provide customer advice
Prepare parts and service quotes
Answer customer calls, provide support and guidance, schedule and dispatch technicians, and resolve disputes
Monitor service dashboards and take timely action to meet KPI goals
Communicate with the team and regularly visit field service technicians
Work with service technicians and fleet management to ensure service vehicles meet safety and operational standards

Requirements

What you’ll need

Due diligence and promotion of a Health and Safety culture
Relationship building with internal/external stakeholders and suppliers
Management/Supervisory experience in the Heavy Equipment industry with direct reports
Leadership and performance management experience
Management of WIP, inventory levels, invoicing cycle
Financial and business acumen and experience with P&L, budgeting, and forecasting will be an asset

Benefits

Comp & perks

Competitive wages with overtime opportunities available
Extensive benefits with employer-paid premiums starting day 1
$5,000 annual license bonus
Paid vacation starting at 3 weeks
6 dedicated family, health and wellness days
6% employer RRSP matching
$3,000 annual allowance for continuing education
International training & development work opportunities for select roles
Top-of-the-line equipment