Liebherr Group

Operations

• Oversee the overall administration and efficient operation of Liebherr USA MCC Operations, Workshops, Rental Fleet Operations, Training, DiSC, Used Equipment Management, Sales Administration, and Warranty
• Drive continuous improvement and exceed departmental goals
• Promote Liebherr culture through coaching, guidance, staff motivation, leadership, training, and supervision
• Manage procurement and distribution of production and spare parts, components, products, and related services
• Ensure efficient operations, organization, and working environment across Liebherr MCC facilities
• Conduct annual budget setting and strategic planning in support of global strategies
• Build teams to achieve strategic goals
• Set up and maintain efficient workshops
• Support training development for internal and external customers
• Support DiSC activities and ensure digital tools are available to customers
• Implement warranty processes and procedures and achieve identified metrics
• Develop trade-in and customer machine purchasing processes with the Used Equipment Manager
• Support Sales Administration workflow and continuous improvement
• Maintain personnel training and monitor progress
• Supervise rental equipment and attachment inventory management and control
• Manage inspection, analysis, and preparation of rental equipment for market
• Develop expense controls and ensure departmental adherence
• Improve process quality to optimize cost performance
• Promote safety through 6S initiatives and facility programs
• Direct, coordinate, and evaluate Operations, Workshops, Training, DiSC, and Continuous Improvement teams
• Interview, hire, train, assign, direct, and appraise employees; reward and discipline staff; resolve complaints and problems
• Manage 6 or more employees

General Manager – Operations

Field Engineer

• Service, maintain, inspect, fault-diagnose, and repair Liebherr STS, RTG, and RMG cranes at customer sites, ports, terminals, and depots
• Carry out planned maintenance, inspections, servicing, and repairs
• Diagnose and resolve electrical, PLC, hydraulic, and mechanical faults
• Perform diesel engine servicing and repairs
• Assist with crane assembly, commissioning, repair, dismantling, and refurbishment
• Manage workload to meet customer expectations, deadlines, and company standards
• Collaborate with Technical Support teams on complex issues
• Process warranty and return parts, including cleaning, packaging, labelling, and timely return
• Read and maintain service documentation and technical information
• Complete service reports and administration accurately and on time
• Maintain health, safety, environmental, quality, and housekeeping standards
• Build lasting customer relationships and act as a professional Liebherr ambassador
• Contribute recommendations to improve efficiency, processes, and service delivery
• Participate in an out-of-hours support rota when required
• Undertake other reasonable duties commensurate with the position

Field Service Engineer, Maritime Port Equipment

Supervisor

• Oversee Field Service operations for the assigned branch through supervision and direction of field service technicians
• Plan, schedule and manage performance to ensure exemplary customer service
• Support and communicate with designated Field Service Technicians
• Oversee daily scheduling and planning of Field Service Technicians
• Serve as front-line customer contact for Field Service requests, follow-up and service issues
• Assist customers and Field Technicians with technical issues by phone, email and in person
• Prepare service/repair quotes for customers
• Build customer relationships and resolve or escalate customer issues
• Open work orders, including monthly No Charges
• Review, approve and enter service reports, time sheets, work orders and parts requisitions
• Monitor work in progress and ensure timely closing and invoicing of field jobs
• Champion and maintain safety rules and procedures
• Liaise with Parts regarding parts ordering and availability
• Perform other duties as assigned

Service Supervisor

Manager

• Answer incoming service calls and resolve emergency calls, technical questions, and operational problems
• Supervise and assist technicians with job preparation and on-the-job questions
• Manage shop diagnoses, adjustments, repairs, and overhauls of mobile equipment including crawler cranes and drilling rigs
• Teach US technicians proper repair and maintenance procedures
• Repair and replace damaged or worn parts
• Operate, inspect, dismantle, reassemble, clean, lubricate, maintain, overhaul, and test heavy equipment
• Diagnose defects and malfunctions using handheld computers, motor analyzers, chassis charts, pressure gauges, micrometers, and gauges
• Read and interpret operating manuals, parts manuals, blueprints, and technical drawings
• Inspect parts, dimensions, clearances, and equipment for compliance with factory specifications
• Complete assigned paperwork and supervise service and warranty orders
• Maintain quality standards and enforce safety procedures
• Supervise, train, and lead service personnel and technical advisors, including hiring, evaluation, and discipline
• Coordinate technician and technical advisor training
• Provide after-hours support through the 24-hour service hotline and participate in the on-call rotation
• Support field technicians and service administrators with travel arrangements and jobsite information
• Assist the Head of Customer Service and spare parts department
• Supervise service information, machine commissioning, and customer handover
• Coordinate with LWN on unresolved issues and requests
• Build and train the LR/HS service technician team
• Supervise rental equipment and coordinate with the Rental Equipment Manager to maintain sellable condition
• Direct, coordinate, and evaluate the Crawler Cranes team

Service Manager

Accountant

• Perform and analyze month-end, quarterly, and year-end accounting activities, including journal entries, reconciliations, accruals, and financial reporting
• Analyze inventory, rental fleet/fixed assets, contracts, commissions, tariffs, and other specialized accounting activities
• Prepare and analyze financial results, budgets, forecasts, management reports, and budget-to-actual variances
• Investigate financial and operational variances, identify root causes, and recommend corrective actions
• Perform and participate in financial reporting, inventory valuation, audits, physical inventory activities, and internal controls
• Partner with cross-functional teams to research and resolve accounting and operational issues
• Identify opportunities to improve processes, reporting, systems, automation, and internal controls
• Participate in and/or lead special projects and initiatives based on assigned level

Managerial Accountant I – II

Systems Engineer

• Research, develop, design, and validate mechanical, electrical, hydraulic, and electro-mechanical systems for large mining haul trucks and autonomous mining haul trucks
• Perform system calculations and simulations
• Create schematic representations of system designs and operation
• Collaborate with mechanical, hydraulic, electrical, and other disciplines to define control-system specifications and logic
• Write software and use model-based design techniques to develop software modules
• Develop test requests for component- and system-level testing and validation
• Research electric and hydraulic components for control systems
• Optimize system designs and parameters using analytical methods
• Specify control components including PLCs, computing platforms, HMIs, and associated hardware
• Estimate development and serial-production time and cost requirements
• Analyze customer design proposals, specifications, manuals, and other data
• Develop operating procedures, resolve system malfunctions, and provide technical information
• Train, mentor, and develop engineers and other personnel at Level 4
• Review and approve mechanical and/or electrical system designs at Level 4
• Work independently and collaboratively with engineers, designers, and production personnel

Autonomy Systems Engineer – Level 2-4

Human Resources

• Provide professional HR advice and guidance to managers on employee relations matters
• Respond to HR queries promptly, professionally, and confidentially
• Build effective working relationships with managers and provide practical HR support and solutions
• Support employee absence management, sickness absence cases, return-to-work processes, and absence reduction initiatives
• Assist with day-to-day HR activities
• Support recruitment activities and hiring processes, including cover for the Talent Acquisition Adviser when necessary
• Act as a key user of the HRIS and LMS
• Maintain data accuracy, system integrity, and appropriate user access controls
• Provide support, guidance, and training to HR system users
• Work with IT teams and external suppliers to resolve issues and implement improvements
• Support HR projects, system enhancements, and continuous improvement initiatives
• Assist with system testing, upgrades, and implementation of new functionality
• Audit HR data, systems, and processes for accuracy, compliance, and data quality
• Produce standard and ad hoc reports for HR and management teams
• Identify opportunities to improve HR systems, processes, reporting, and user experience
• Coordinate and administer virtual and face-to-face training activities
• Monitor training compliance and maintain accurate training records
• Support onboarding and learning and development programmes
• Evaluate training effectiveness and report on learning outcomes and compliance
• Ensure compliance with GDPR and relevant data protection and information security requirements
• Support internal and external audits relating to HR data, learning records, and HR systems
• Maintain audit trails documenting system issues, incidents, change requests, and resolutions
• Validate data across HR systems, workflows, and reports

Human Resources Advisor

Administrative Assistant

• Provide administrative support by handling information requests
• Prepare correspondence
• Receive visitors and provide information about organizational activities, departments, offices, and employees
• Schedule meetings and answer the main phone
• Answer inquiries and obtain information for customers, visitors, and other interested parties
• File correspondence, invoices, and other records; locate and remove files when requested
• Handle MCC invoicing, customer credits, and interdepartmental invoice requests
• Record customer interactions, transactions, inquiries, complaints, comments, and actions taken
• Prepare and deliver incoming invoices for managers' approval
• Execute end-of-month closing
• Track open Sales/Purchase orders daily via reporting and distribute them to SPAs
• Handle integration errors and communicate with Accounting when needed

Administrative Assistant, Spare Parts

• Diagnose, adjust, repair, and overhaul mobile equipment including crawler cranes and drilling rigs
• Repair crane components in the LNC yard, shop, or field
• Test and modify electrical machinery, control equipment, circuitry, and mechanical equipment
• Operate mechanical boom and cable equipment to troubleshoot machine problems and evaluate repairs
• Test repaired or modified equipment for performance and compliance with manufacturer specifications
• Repair and replace damaged or worn parts
• Operate and inspect heavy equipment to diagnose defects
• Dismantle and reassemble heavy equipment using hoists and hand tools
• Clean, lubricate, and perform routine maintenance on equipment and vehicles
• Examine parts using micrometers and gauges
• Inspect, test, and listen to defective equipment using handheld computers, motor analyzers, chassis charts, and pressure gauges
• Verify dimensions and clearances against factory specifications
• Complete assigned paperwork
• Maintain quality standards through visual and mechanical inspections
• Promote workplace safety and ensure compliance with established procedures
• Oversee handling and disposal of hazardous waste
• Maintain punctuality, professional demeanor, clean work areas, respectful communication, and compliance with company programs

Field Service Technician – Crawler Cranes, Duty Cycle Machines

QA Engineer

• Assess, develop, and evaluate manufacturing and quality capabilities of Liebherr’s supply base.
• Maintain smooth operations of materials suppliers.
• Apply quality methods, statistical analysis, requirements understanding, problem solving, and supplier process and capability development.
• Perform supplier systems and process audits.
• Conduct value engineering activities and cost-down projects.
• Implement new supplier quality strategies.
• Act as liaison between suppliers and Liebherr for quality, production, and process capability concerns.
• Identify, investigate, analyze, and correct purchased-product quality, production, and control problems.
• Apply and promote quality tools and techniques.
• Conduct cross-functional audits, generate reports, and follow up on corrective actions.
• Analyze data and develop reports and quality metrics.
• Facilitate root cause analysis and corrective and preventive actions.
• Develop quality and technical documentation.
• Support production operations on quality-related issues.
• Drive quality and process improvements and monitor supplier performance and scorecards.
• Collaborate with cross-functional teams to implement solutions.
• Manage projects and resources with minimal supervision at Level 3.
• Communicate and manage projects with suppliers, Purchasing, and Engineering at Level 4.
• Oversee assignments of Levels 1, 2, and 3 SQEs and provide personnel-performance feedback at Level 4.
• Plan and assign personnel for projects and tasks at Level 4.

Supplier Quality Engineer – Level 3/4

Data Specialist

• Prepare, validate, and optimize PCB manufacturing data for SMT production
• Create, maintain, and optimize machine programs for Pick & Place, AOI, SPI, and related equipment
• Manage and validate Gerber, ODB++, IPC-2581, BOM, and CPL manufacturing data packages
• Analyze PCB design data and ensure DFM and DFA compliance
• Coordinate with PCB Design, Production Engineering, Quality, and Manufacturing teams
• Support NPI activities, prototype builds, and product industrialization
• Troubleshoot manufacturing, programming, and assembly issues
• Develop and maintain manufacturing engineering databases, libraries, and machine setup documentation
• Drive continuous improvement in production planning, manufacturing data quality, process optimization, and automation workflows
• Maintain and enhance Siemens Valor and other MES/CAM-related tools
• Support capacity planning, production scheduling, and process standardization
• Ensure compliance with company quality standards, IPC requirements, and manufacturing best practices

Data Specialist – PCB Manufacturing

Engineer

• Work within the Quality Department and report to the Manager, Quality, or delegate.
• Complete agreed graduate objectives and development activities.
• Attend relevant training courses involving equipment, processes, systems, standards and procedures.
• Develop knowledge and experience in ISO 14731 Annex B tasks supporting company management systems and standards.
• Coordinate welding management and related activities.
• Prepare reports using company equipment, computers, digital cameras and NDT equipment.
• Use CAD, BAAN, LIKV, LIDA, email, Word, Excel and other software systems.
• Liaise with internal personnel, departments and external companies.
• Investigate quality, production and welding issues.
• Drive continuous improvement.
• Support quality management systems and LCC certifications including ISO 9001, ISO 3834-2 and EN 1090.
• Support, cooperate with and assist engineers and inspectors.
• Maintain work and inspection records.
• Cooperate in managing welding activities throughout the company.
• Carry out or assist with welder certification and testing.
• Monitor welding quality and report findings and KPIs to production and management.
• Carry out weld testing, including visual examination, hardness testing and weld macro examination.
• Produce, coordinate and document Welding Procedure Qualification Reports, testing, Welding Procedure Specifications and related documentation.
• Assist control inspectors and perform other quality department functions as required.

Graduate Welding Engineer

Account Manager

• Manage a portfolio of established mining customers with existing Liebherr equipment
• Act as the primary commercial contact and build strong long-term customer relationships
• Develop strategic account plans covering customer priorities, fleet requirements, replacement cycles and growth opportunities
• Develop new business across Queensland mining companies, contractors and projects
• Build and maintain a pipeline of qualified equipment opportunities
• Identify opportunities and position Liebherr in customer fleet planning, replacement and project development discussions
• Prepare and lead quotations, tenders, commercial proposals and contract reviews
• Negotiate opportunities through to successful award
• Maintain market intelligence on customers, projects, competitors and future equipment requirements
• Support forecasting and business planning
• Collaborate with Customer Support, Operations and internal stakeholders to resolve customer issues and deliver outcomes across the equipment lifecycle

Key Account Manager

• Lead and supervise field service teams delivering safe, efficient, high-quality machine shutdowns, outages and project work
• Coordinate project activities, workforce requirements and forward planning
• Build and maintain strong customer relationships while providing service and site support
• Drive a positive safety culture through leadership, compliance, housekeeping standards and safe work practices
• Monitor team productivity and performance to ensure projects are completed on schedule and to the required standard
• Identify opportunities for continuous improvement and contribute to operational excellence across service delivery
• Deliver major shutdown and maintenance activities on mining equipment across NSW
• Work closely with technicians, customers and site stakeholders

Project Supervisor

Administration

• Support business operations and provide service to internal and external stakeholders
• Assist with customer enquiries
• Prepare and process invoices, purchase orders, and other business documents
• Rotate through various departments to gain insight into business operations
• Build practical administration capability
• Develop administrative skills through hands-on day-to-day business operations
• Participate in structured learning and on-the-job experience
• Attend Registered Training Organisation training, product training, and interactive teaching sessions