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Customer Service Specialist
Liebherr Group. Provide expert advice and support to service providers, repair centers, retail partners and end consumers regarding customer service matters .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management, including handling warranty claims and coordinating service inquiries. Proficient in optimizing service processes and delivering training to partners and technicians.
Highest-signal resume keywords
Customer Service ManagementWarranty Claims HandlingMS Office ProficiencyOrganizational SkillsBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Warranty ClaimsOrder ProcessingService CoordinationTechnical Issue ResolutionService Process Optimization
Soft Skills
Proactive ApproachStructured Work StyleHigh Quality StandardsStrong Coordination SkillsConfident Communication
Tools & Technologies
MS OfficeOutlookWordExcelPowerPoint
Certifications & Qualifications
Commercial Apprenticeship
Industry Keywords
Customer ServiceRetail PartnersRepair CentersService DivisionTechnical Environment
About the role
Key responsibilities & impact- Provide expert advice and support to service providers, repair centers, retail partners and end consumers regarding customer service matters
- Handle and coordinate warranty, statutory liability and goodwill claims
- Manage spare parts while ensuring customer-oriented and timely processing
- Record, process and track orders within the Service division
- Coordinate and handle customer and service inquiries with internal specialist departments and external service partners
- Assist in resolving technical and organizational issues
- Ensure professional communication with partners and customers
- Support the organization and delivery of training sessions for retail partners and service technicians
- Contribute to continuous optimization of service processes and workflows
Requirements
What you’ll need- Completed commercial apprenticeship or an equivalent qualification
- Initial professional experience in a sales, customer service or similar organisational role, ideally in a technical environment
- Very good knowledge of MS Office, particularly Outlook, Word, Excel and PowerPoint
- Good written and spoken German and/or English
- Proactive, structured and independent approach to work
- High standards of quality and reliability
- Strong organisational and coordination skills
- Keen sense of priorities
- Confident and courteous manner when dealing with managers, staff, customers and business partners
Benefits
Comp & perks- Comprehensive onboarding program
- Secure position
- Fair, appropriate compensation
- Flexible working hours
- Option to work remotely
- Opportunities for personal development
- Modern work environment
- Collaborative team atmosphere