District Support Representative

Liebherr Group

. Serve as a high-level product support representative for dealers within the assigned territory .

Posted 9/24/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $98,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing high-level product support for Liebherr Construction and Material Handling Equipment, including advanced troubleshooting, dealer training, and warranty claim evaluation. Strong relationship-building skills with dealers and customers, coupled with the ability to analyze training needs for continuous service improvement.

Highest-signal resume keywords

Advanced TroubleshootingDealer TrainingWarranty Claim EvaluationCustomer Service SupportLiebherr Equipment Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced TroubleshootingRepair AssistanceWarranty Claim EvaluationTraining DevelopmentTechnical Support

Soft Skills

Relationship BuildingCommunicationProblem SolvingTeam Collaboration

Certifications & Qualifications

Valid Driver LicenseValid Passport

Industry Keywords

Liebherr Construction EquipmentDealer NetworkService SupportMachine InspectionsSpare-Parts Ordering

About the role

Key responsibilities & impact

Serve as a high-level product support representative for dealers within the assigned territory
Build positive relationships with the dealer network and customers
Train dealers on customer delivery, pre-start inspections, periodic machine inspections, software updates, system downloads, warranty claim procedures, and spare-parts ordering and stocking
Assist dealer mechanics with advanced troubleshooting and repair procedures after technical call-center remote assistance is exhausted
Examine and evaluate warranty claims, particularly defective major components
Evaluate dealer capability to support Liebherr machines, including technician skills, training plans, tools, and parts support
Analyze dealer-specific training needs for continuous service-support improvement
Follow up on field-modification completions
Hold regular dealer meetings to address issues and concerns
Provide upper management with detailed reports on daily activities, machine issues, dealer activity, and customer concerns

Requirements

What you’ll need

High school diploma or equivalent, with five (5) to seven (7) years of demonstrated experience, or equivalent combination of education and experience
Travel domestically and internationally up to 80% of the time
Ability to obtain and maintain a valid driver license and passport
Legally authorized to work in the United States without current or future sponsorship
Willingness and ability to work remotely
Ability to support Liebherr Construction and Material Handling Equipment
Ability to perform advanced troubleshooting and repair assistance
Ability to provide dealer and customer service personnel training

Benefits

Comp & perks

Major medical insurance
Dental insurance
Vision insurance
401K plan with company match
Paid vacation
Paid personal days
Secure work environment