Field Service Supervisor

Liebherr Group

. Provide technical support for all LWE departments, Liebherr Ehingen and customers .

Posted 10/16/2026full-timeNewport News • Virginia • United StatesMid-LevelSenior💰 $110,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for crane operations, coordinating service logistics, and managing customer interactions. Proficient in troubleshooting mechanical, electric, and hydraulic systems while leading field service teams to ensure efficient service delivery.

Highest-signal resume keywords

Technical SupportCrane OperationsTroubleshooting Mechanical SystemsSupervisory ExperienceCustomer Interaction Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Heavy Equipment ExperienceAll-Terrain Crane ExperienceCrawler Crane ExperienceElectrical Schematics ReadingHydraulic Schematics ReadingMechanical Systems KnowledgeElectric Systems KnowledgeHydraulic Systems KnowledgeProblem DiagnosisTechnical Solution Implementation

Soft Skills

Customer ServiceCommunicationProblem ResolutionTeam CoordinationPerformance Appraisal

Certifications & Qualifications

High School GraduateGED

Industry Keywords

Field ServiceService CoordinationTechnical DocumentationService Tickets MonitoringCustomer Escalation Management

About the role

Key responsibilities & impact

Provide technical support for all LWE departments, Liebherr Ehingen and customers
Provide technical information for new crane deliveries
Coordinate scheduling and dispatch of workers, work crews, spare parts, equipment and service vehicles
Review site requirements and restrictions
Provide technicians with job scope, duration, tools, parts and equipment details
Provide customers with updates on technician arrival times, job status and completion
Schedule and coordinate third-party suppliers for service or inspection
Monitor service tickets and ensure progress
Provide technical information and documentation to sales, service, customers and training
Supply internal and external customers with information about crane operations and functions
Read and interpret technical modification procedures
Address customer questions, problems and service requests
Analyze problems and propose or implement technical solutions
Analyze customer needs for new equipment and options and support sales with compatibility decisions
Handle product and service inquiries, orders, cancellations and complaints
Maintain records of customer interactions and transactions
Contact customers regarding inquiries, modifications, investigation results and planned adjustments
Refer unresolved grievances for further investigation
Complete contact forms and address-change records
Manage customer escalations
Support administration and warranty teams with billing questions and discrepancies
Direct, coordinate and evaluate Field Service Technicians and Technical Analyst team
Perform supervisory duties in accordance with organizational policies and applicable laws

Requirements

What you’ll need

High school graduate or GED and at least 3 years’ experience with heavy equipment or machinery, or equivalent education and experience
At least 2 years’ experience with all-terrain and crawler cranes
Ability to read electrical and hydraulic schematics
Experience with mechanical, electric and hydraulic systems
Ability to troubleshoot and diagnose crane service issues
Legally authorized to work in the United States without current or future sponsorship
Supervisory experience including interviewing, hiring, training, work assignment, performance appraisal, rewards, discipline, complaint handling and problem resolution

Benefits

Comp & perks

Major medical insurance
Dental insurance
Vision insurance
401K plan with company match
Paid vacation
Paid personal days
Secure work environment
Competitive salary