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Liebherr Group

IT Support Manager

Liebherr Group

. Deliver onsite technical support for end users across multiple sites .

Posted 10/13/2026full-timeTupelo • Mississippi • United StatesSeniorLead💰 $110,000 - $139,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering technical support and managing IT assets, including hardware and software lifecycle management. Proven ability to lead and develop geographically dispersed teams while ensuring compliance with service level agreements and security policies.

Highest-signal resume keywords
Technical Support ManagementActive Directory Account ManagementIT Asset Lifecycle ManagementTeam Leadership and DevelopmentService Desk Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Hardware TroubleshootingSoftware TroubleshootingWorkstation ImagingComputer System SupportMobile Device ManagementPerformance ReportingBudgeting and Expense MonitoringVTC System ManagementProcurement and Inventory Management5S Methodology
Soft Skills
CollaborationCommunicationProblem-SolvingCoachingPerformance Management
Industry Keywords
IT SupportService Level AgreementsLifecycle ManagementTechnical Personnel ManagementCross-Functional Projects

About the role

Key responsibilities & impact
  • Deliver onsite technical support for end users across multiple sites
  • Troubleshoot hardware, software, workstation, and computer imaging issues
  • Respond to support needs through service desk tickets, walkups, phone, and email
  • Provide full lifecycle support for computer systems, desk phones, and mobile devices
  • Collaborate with network and systems teams on onsite infrastructure installation, maintenance, testing, and operations
  • Ensure support requests are resolved according to agreed SLAs
  • Manage IT KPIs, dashboards, and performance reports
  • Provide advanced technical support to the IT Support team
  • Maintain IT assets, including procurement, inventory, FIFO issuance, and disposal
  • Manage mobile device procurement, provisioning, inventory, and disposal
  • Track equipment and software lifecycles, licensing, renewals, and hardware replacements
  • Manage employee onboarding and offboarding, including Active Directory accounts and IT equipment
  • Manage the computer deployment and client hardware replacement programs
  • Oversee conference room and VTC system lifecycle management
  • Collaborate with suppliers on hardware selection and pricing
  • Support budgeting, expense monitoring, quotations, and compliance with security policies
  • Identify recurring issues and follow escalation procedures
  • Coordinate planned and unplanned IT outages and communications
  • Coordinate onsite IT contractors and verify completed work
  • Support continuous improvement projects and maintain IT process documentation
  • Create knowledgebase articles and train technicians
  • Participate in cross-functional projects and practice 5S methodology
  • Manage and evaluate 6–10 direct reports, including hiring, scheduling, performance management, and discipline
  • Manage geographically dispersed teams through remote coaching, communication, workload balancing, and periodic onsite visits

Requirements

What you’ll need
  • Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 4 years of related experience, or an Associate degree in one of these disciplines with a minimum of 6 years of related experience, or a minimum of 8 years of related experience in lieu of a degree
  • Minimum of 4 years in a management position, successfully leading technical personnel and managing related tasks
  • Up to 10% domestic and international travel occasionally
  • Ability to obtain and maintain a valid driver license and passport
  • Experience with hardware, software, workstation troubleshooting, computer imaging, service desk support, and lifecycle support for computer systems, desk phones, and mobile devices
  • Experience with Active Directory account management
  • Knowledge of IT asset, software licensing, hardware replacement, conference room and VTC system lifecycle management
  • Ability to manage geographically dispersed teams and 6–10 direct reports

Benefits

Comp & perks
  • Major medical insurance
  • Dental insurance
  • Vision insurance
  • 401K plan with company match
  • Paid vacation and personal days
  • Secure work environment
  • Competitive salary