Operations Specialist

Liebherr Group

. Analyze Field Service workflow, operational performance, documentation quality, asset utilization, logistics performance, service-call aging, modification campaign status, and cost trends .

Posted 10/26/2026full-timeNewport News • Virginia • United StatesMid-LevelSenior💰 $80,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational analysis, asset management, and service operations, with a strong focus on improving workflow efficiency and maintaining high-quality documentation. Proficient in managing budgets, KPIs, and cross-functional collaboration to enhance customer service outcomes.

Highest-signal resume keywords

Operational AnalysisAsset ManagementService OperationsBudget ControlCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance AnalysisDocumentation ControlAsset TrackingKPI DevelopmentBudget ManagementWorkflow ControlsData Quality RequirementsProcess GovernanceContinuous ImprovementCustomer Service Management

Soft Skills

Strong Organizational SkillsEffective CommunicationFollow-Up SkillsAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft OfficeService-Related SystemsSMSJira

Certifications & Qualifications

High School Diploma or GEDValid Driver's LicensePassport

Industry Keywords

Field Service SupportLogisticsOperations SupportTechnical EnvironmentAdministrative Support

About the role

Key responsibilities & impact

Analyze Field Service workflow, operational performance, documentation quality, asset utilization, logistics performance, service-call aging, modification campaign status, and cost trends
Establish, maintain, and improve operational standards, KPIs, reporting, data-quality requirements, workflow controls, and audit routines
Prioritize operational activities, determine corrective actions and escalation paths, and evaluate operational impacts on customer commitments, asset readiness, technician capacity, cost, quality, and business risk
Develop and manage Customer Service asset lifecycle, replacement, replenishment, standardization, and investment plans
Prepare and present business cases and recommendations for asset investments, purchases, repairs, rentals, replacements, redeployment, supplier selection, and operational expenditures
Manage asset and operating budgets, including expenditures, commitments, forecasts, variances, and savings opportunities
Establish and maintain asset-control standards, inventory requirements, standard tool packages, custody controls, deployment practices, audit processes, and corrective actions
Lead cross-functional operational improvement activities with Customer Service and other stakeholders
Communicate operational findings, risks, performance results, and recommendations to Field Service leadership
Perform special projects related to operational analysis, asset planning, procurement, budget control, process governance, and continuous improvement
Maintain service-related documentation, system processes, tools, assets, third-party support, and logistics
Support workflow through SMS and Jira, monitor open processes and aging items, coordinate tool and asset readiness, and serve as a central communication point for routine job support activities
Maintain records and support customer communication on non-technical items

Requirements

What you’ll need

High school diploma or GED required
Associate degree or equivalent work experience in business operations, logistics, service operations, or a related field preferred
Minimum of three years of experience in service operations, field service support, logistics, operations support, or administrative support within a technical or industrial environment preferred
Experience with service systems, asset tracking, documentation control, customer communication, and multi-department coordination preferred
Strong organizational, communication, and follow-up skills
Ability to manage multiple priorities and maintain accurate records
Proficiency with Microsoft Office and service-related systems or databases used to manage field service operations, documentation, assets, and communication
Ability to travel domestically and internationally up to 10% of the time
Ability to obtain and maintain a valid driver's license and passport
Ability to work nights or weekends and support on-call or urgent operational support activities as needed
Must be legally authorized to work in the United States without current or future sponsorship

Benefits

Comp & perks

Major medical insurance
Dental insurance
Vision insurance
401K plan with company match
Paid vacation
Paid personal days
Secure work environment
Competitive salary