Product Technical Specialist

Liebherr Group

. Provide call center technical support to the US dealer network from Liebherr USA’s Newport News headquarters .

Posted 10/27/2026full-timeNewport News • Virginia • United StatesMid-LevelSenior💰 $80,000 - $98,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for heavy mining equipment, utilizing hydraulic and electric schematics, diagnostic software, and advanced troubleshooting techniques. Capable of effectively communicating with dealer technicians and factory support while maintaining detailed records and reports.

Highest-signal resume keywords

Technical SupportTroubleshootingHydraulic SchematicsDiagnostic SoftwareService Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingService MaintenanceOperation of Machine ModelsTechnical ReportingSystem Performance Analysis

Soft Skills

CommunicationProblem-Solving

Tools & Technologies

LIDIASCULILIDATJohn Deere Service AdvisorLiNDIAGBodemHyper-terminal

Certifications & Qualifications

Valid Driver’s LicensePassport

Industry Keywords

Heavy Mining EquipmentDealer NetworkTechnical SupportService UpdatesOnsite Technical Guidance

About the role

Key responsibilities & impact

Provide call center technical support to the US dealer network from Liebherr USA’s Newport News headquarters
Serve as the first point of contact for dealer technicians unable to resolve technical issues
Remotely guide dealer technicians through service maintenance, troubleshooting, and technical issues
Answer incoming phone calls and emails and track issues through completion
Use hydraulic and electric schematics, diagnostic software, and advanced troubleshooting techniques to resolve machine issues
Record calls and emails in a call log system and track issue trends
Communicate with Liebherr factory Technical Support Departments in Europe and provide detailed issue reports
Assist dealer technicians with installation, use, and updating of diagnostic software
Create market-specific product service update bulletins
Follow manufacturer recommendations for service or product updates
Prepare technical reports and system performance analyses for factory review
Provide after-hours support on rotation
Occasionally travel within the market to provide onsite technical guidance to dealers

Requirements

What you’ll need

Associate's degree or equivalent from two-year College or technical school; or five (5) years related experience and/or training in repair and maintenance of heavy mining equipment; or equivalent combination of education and experience
Travel domestically and internationally up to 50% of the time
Ability to obtain and maintain a valid driver’s license and passport
Strong background in service, maintenance, troubleshooting and operation of machine models within the product line
Proficiency with hydraulic and electric schematics, diagnostic software and advanced troubleshooting techniques
Proficient in LIDIA, SCULI, LIDAT, John Deere Service Advisor, LiNDIAG, Bodem, and Hyper-terminal
Legally authorized to work in the United States without current or future sponsorship

Benefits

Comp & perks

Major medical insurance
Dental insurance
Vision insurance
401K plan with company match
Paid vacation
Paid personal days
Secure work environment