Regional Manager – Customer Support

Liebherr Group

. Serve as the primary point of contact for all aspects of product support to affiliates, sales and marketing departments, internal and external customers, and other Liebherr companies .

Posted 10/23/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $105,000 - $119,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product support and technical sales within the heavy equipment mining sector, ensuring effective communication and coordination among affiliates and internal teams. Proficient in analyzing product performance data and managing warranty claims while maintaining compliance with safety regulations.

Highest-signal resume keywords

Bachelor's Degree In Mechanical EngineeringBachelor's Degree In Electrical Engineering3 To 5 Years Of Maintenance ExperienceMine Safety & Health Administration (MSHA) CertificationTechnical Sales Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product SupportData AnalysisWarranty Claims ManagementEngineering Change RequestsTechnical DocumentationField Service ReportingProduct Reliability AssessmentCustomer Acceptance PackagesProject Creation Based On Field IssuesTechnical Instructions Coordination

Soft Skills

Effective CommunicationProblem-SolvingCoordinationCustomer Service OrientationTeam Collaboration

Certifications & Qualifications

Mine Safety & Health Administration (MSHA) Certification

Industry Keywords

Heavy EquipmentMining EnvironmentProduct PerformanceTechnical SupportField Service

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Serve as the primary point of contact for all aspects of product support to affiliates, sales and marketing departments, internal and external customers, and other Liebherr companies
Act as the first point of contact for affiliates regarding product-related issues
Document and report major events affecting truck performance and product reliability by mine site
Coordinate Service Instructions and Technical Instructions with affiliates and relevant personnel
Report potential product issues and follow up with status and progress reports
Submit Engineering Change Requests to Engineering and follow up as required
Advise the Warranty Administrator on the technical validity of warranty claims
Provide technical sales support upon request
Verify implementation of upgrades and modifications
Ensure customer acceptance packages are received within seven days, check completeness, and direct reported problems to relevant departments
Schedule post-commissioning meetings and report haul-truck quality and completeness to internal stakeholders
Monitor LME Field Service Reports and ensure weekly submissions from Product Support Representatives
Review and disposition Product Issue Reports, create projects based on field issues, analyze data, and evaluate parts
Review, disposition, and verify Product Assembly Reports assigned by Quality Assurance

Requirements

What you’ll need

Bachelor's degree in Mechanical or Electrical Engineering from a four-year college or university, or equivalent combination of education and experience
Minimum of 3 to 5 years of related maintenance experience in a heavy equipment mining environment and/or training
Travel domestically and internationally up to 50% of the time
Ability to obtain and maintain a valid driver license and passport
Ability to maintain Mine Safety & Health Administration (MSHA) certification
Must be legally authorized to work in the United States without current or future sponsorship

Benefits

Comp & perks

Major medical insurance
Dental insurance
Vision insurance
401K plan with company match
Paid vacation
Paid personal days
Secure work environment
Working from home eligibility