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Sales Administrator – Programs
Liebherr Group. Handle the administrative processing and follow-up of Sales and Services activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing sales administration processes, including customer order compliance, quotation preparation, and performance monitoring. Proficient in utilizing ERP systems and Microsoft Excel to enhance operational efficiency and customer relationship management.
Highest-signal resume keywords
Sales Administration ExperienceMicrosoft Excel ProficiencyERP System ExperienceCustomer Relationship ManagementDetail-Oriented and Organized
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingQuotation PreparationPerformance Indicator AnalysisExport Control ChecksAOG Order Cycle Management
Soft Skills
Interpersonal CommunicationCustomer-FocusedProactiveAdaptableStrong Team Spirit
Tools & Technologies
ERP SystemOffice Software
Industry Keywords
International BusinessAir SupplySales ServicesCommercial ActivitiesOrder Book Management
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Handle the administrative processing and follow-up of Sales and Services activities
- Manage the commercial and administrative activities of first-fit and aftermarket sales services
- Receive customer orders, review their compliance—including export control checks—and process the orders
- Prepare customer quotation requests
- Negotiate with customers and secure the compliance of orders and the order book in order to meet company objectives, KPIs, OTD targets, and contractual commitments
- Manage the order book and follow up with stakeholders
- Monitor, analyze, and update scope-related performance indicators and address variances
- Handle commercial, transportation, and documentation disputes, as well as overdue payments
- Develop and maintain customer relationships
- Process the entire order cycle within the required timeframes in the event of an AOG
- Respond to customers regarding all questions related to the scope of responsibility
- Prepare for and participate in program-related meetings
- Create and maintain customer records
Requirements
What you’ll need- Two- or three-year post-secondary degree in International Business or Applied Foreign Languages
- Initial experience in sales administration
- Ability to identify the nature of customer issues and formalize their requirements
- Strong proficiency in office software, particularly Microsoft Excel
- Experience with an ERP system
- Knowledge of Air Supply is a plus
- Detail-oriented, organized, and highly skilled in interpersonal communication
- Strong team spirit
- Customer-focused
- Proactive and adaptable
- Fluency in English required
Benefits
Comp & perks- An independent company with strong human values
- Committed teams passionate about their work
- A strategy focused on developing products that reduce fuel consumption and carbon emissions
- Environmental preservation initiatives at our sites
- An HR policy promoting quality of working life and inclusion
- Support for training and professional development
- Flexible working hours
- Remote work opportunities
- Creative spaces and relaxation rooms
- An active employee social committee offering a wide range of cultural activities and sports facilities