Sales Operations Support Manager – Earthmoving

Liebherr Group

. Overseeing the day-to-day management of the Sales Support functions and staff, ensuring all team members understand and deliver on targets .

Posted 10/22/2026full-timeBiggleswade • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing Sales Support functions, ensuring team alignment with performance targets while maintaining customer satisfaction through effective communication and organizational skills. Proficient in data analysis, reporting, and compliance with operational policies to drive continuous improvement.

Highest-signal resume keywords

Sales Support ManagementData AnalysisPerformance MonitoringCustomer Service KPIsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReport CreationPerformance MonitoringBudget ManagementLogistics Coordination

Soft Skills

Outstanding CommunicationExcellent Organisational SkillsEffective Time ManagementTeam CollaborationLeadership Development

Tools & Technologies

MS OfficeCRM SystemsSpreadsheetsDatabases

Industry Keywords

Sales SupportCustomer SatisfactionOperational PoliciesTrade ShowsMachine Developments

About the role

Key responsibilities & impact

Overseeing the day-to-day management of the Sales Support functions and staff, ensuring all team members understand and deliver on targets
Supporting the management of logistics providers to ensure safe and efficient movement of goods from factories, customers, and depots
Monitoring performance targets, improving systems and response times, and managing departmental budgets and costs
Liaising with After Sales Departments, Workshops, Finance, and Regional Sales Managers to maintain customer satisfaction and coordinate orders, deliveries, and payments
Facilitating the purchase of non-Liebherr third-party items to fit machines
Managing monthly new machine invoice and delivery targets
Ensuring annual stock forecasts and planning align with business objectives
Maintaining accurate spreadsheets, databases, machine files, workflows, SLAs, metrics, and departmental reporting
Contributing to the commercial strategy for the overall sales department
Ensuring compliance with company and operational policies and procedures
Providing reports and updates to the Divisional Manager
Supporting and attending trade shows, including company presence setup
Evaluating operational procedures for continuous development and efficient departmental operations
Formulating, developing, and monitoring customer service KPIs
Keeping up to date with machine developments and industry trends
Promoting a positive company image
Taking responsibility for self-development and improving management and leadership style
Participating in requested training courses

Requirements

What you’ll need

Is able demonstrate competencies and skills for the role through experience in a similar role or industry
Data analysis and report creation
Outstanding communication skills and can demonstrate how this has been used effectively in a team environment
Excellent organisational skills and being able to prioritise through effective time management
Proficient in use of MS Office and CRMs

Benefits

Comp & perks

The opportunity to work with the industry-leading manufacturer
Secure and progressive work environment
Competitive salary and benefits
Training and personal development