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Sales Technical Specialist
Liebherr Group. Identify and develop new business opportunities for mobile and crawler cranes in Indonesia across sales and aftersales segments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business development and aftersales strategies for mobile and crawler cranes, with a strong focus on customer relationship management and technical consultation. Proficient in analyzing market trends and providing tailored solutions to enhance customer satisfaction and retention.
Highest-signal resume keywords
Business DevelopmentCustomer Relationship ManagementTechnical ConsultationSales Target AchievementMarket Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mechanical EngineeringElectrical EngineeringMechatronicsIndustrial EngineeringCrane OperationSales ReportingTechnical Proposal PreparationLifecycle OptimizationAftersales Strategy DevelopmentCustomer Needs Assessment
Soft Skills
Customer Service SkillsCommunication SkillsInterpersonal SkillsProblem-Solving SkillsNegotiation Skills
Industry Keywords
Heavy EquipmentConstructionOil and GasMiningInfrastructure DevelopmentHSE ComplianceMarket IntelligenceService AgreementsTechnical UpgradesSpare Parts Sales
About the role
Key responsibilities & impact- Identify and develop new business opportunities for mobile and crawler cranes in Indonesia across sales and aftersales segments
- Source and qualify leads from new construction projects, infrastructure developments, oil and gas, mining, and industrial sectors
- Build relationships with sales teams, aftersales teams, key decision-makers, project owners, contractors, and equipment rental companies
- Provide market intelligence, technical consultation, and early-stage project insights to support the sales team
- Monitor project pipelines and upcoming crane demand
- Promote and expand aftersales services, including maintenance contracts, spare parts sales, field service, and repairs
- Identify existing-customer opportunities to increase service revenue
- Develop and implement aftersales strategies to improve customer retention and repeat business
- Achieve assigned aftersales revenue and sales targets
- Prepare and present technical proposals and commercial quotations for aftersales services, service agreements, and technical upgrades
- Provide technical consultation on crane operation, maintenance, and lifecycle optimization
- Conduct site visits to assess customer needs and recommend solutions
- Work with the service manager and technical teams to ensure accurate and competitive proposals
- Maintain long-term customer relationships across Indonesia and act as a trusted technical and commercial advisor
- Handle customer feedback, complaints, and technical issues with internal teams, including customer negotiations when required
- Ensure customer satisfaction and engagement
- Analyze market trends, competitor activities, pricing strategies, and growth opportunities
- Provide management with feedback on market conditions, customer needs, and the competitive landscape
- Support business strategy development for Indonesian market expansion
- Ensure compliance with company HSE standards, policies, procedures, and ethical standards
- Maintain accurate sales reports, forecasts, and customer records
- Report directly to the Service Manager
Requirements
What you’ll need- Bachelor degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering, Business Administration, or other technical fields with relevant experience in heavy equipment or crane sales
- Deep understanding of Liebherr mobile and crawler cranes and their applications
- Ability to provide technical support and advice to customers
- Willingness to conduct site visits and travel extensively within Indonesia
- Up to date with industry trends and technologies
- Strong customer relationship and customer service skills
- Ability to resolve customer issues and complaints promptly
- Proven track record in sales and business development, preferably in construction or heavy equipment
- Excellent communication and interpersonal skills
- Proficiency in English and Indonesian
- Commitment to company HR rules, policies, and safety (HSE) requirements
Benefits
Comp & perks- Secure job with welfare benefits provided by a modern company
- Pay that reflects performance
- Challenging and interesting work in an internationally successful group of companies