Senior Aftermarket Customer Service Specialist – Parts, Warranty & Order Management

Liebherr Group

. Manage the end-to-end parts order and warranty claim lifecycle for LUS-COT customers .

Posted 10/20/2026full-timeSaline • Michigan • United StatesSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the end-to-end lifecycle of parts orders and warranty claims, with a strong focus on customer satisfaction and compliance. Proficient in coordinating logistics, pricing, and documentation while maintaining effective communication with stakeholders.

Highest-signal resume keywords

Parts Order ManagementWarranty AdministrationInternational LogisticsCustomer ServiceAnalytical Problem Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order FulfillmentParts PricingWarranty Claims ProcessingDocumentation ManagementKPI ReportingSupplier CoordinationLogistics CoordinationCommercial NegotiationData ReconciliationForecasting

Soft Skills

Customer FocusProfessional CommunicationAttention to DetailRelationship BuildingTime Management

Tools & Technologies

BaanLISA IISNOW

Industry Keywords

Supply Chain ManagementAftermarket OperationsIndustrial PartsMechanical ProductsContractual Compliance

About the role

Key responsibilities & impact

Manage the end-to-end parts order and warranty claim lifecycle for LUS-COT customers
Create and issue spare-parts quotations, maintain parts pricing and discounts, and process orders in Baan and other systems
Own orders from receipt through delivery and invoicing, including entry, acknowledgement, scheduling, backorder expediting, tracking, logistics coordination, and customer status communication
Coordinate with customers, sales, logistics, finance, warehouses, and Liebherr COT factories to ensure timely order fulfillment
Create and maintain sales, shipping, export, import, customs, and delivery documentation
Research and reconcile order, pricing, invoice, credit, freight, and payment discrepancies
Maintain customer, product, pricing, forecast, order, and transaction records; prepare operational and KPI reports
Negotiate routine commercial and delivery matters with internal suppliers and prepare recommendations for exceptions
Administer customer and supplier warranty claims in LISA II and manage workflow, documentation, status, and follow-up in SNOW
Review claims for completeness, contractual compliance, evidence, return parts, and submission deadlines
Process warranty-related sales orders, purchase orders, returns, credits, denials, and replacement-part transactions
Coordinate defective-part returns, inspections, shipment documentation, tracking, disposition, and credits
Monitor open claims, pursue factory decisions and credit notes, communicate status, and resolve routine warranty disputes
Maintain claim trackers and management visibility regarding aging, acceptance, rejection, recovery, recurring issues, and required actions
Develop and maintain standard work for claims, returns, credits, supplier follow-up, records, and escalations
Build relationships with assigned customers and link customers, account managers, internal teams, and suppliers
Identify customer needs, service gaps, installed-base opportunities, and recurring demand
Support account plans, forecasts, pricing reviews, customer meetings, and commercial follow-up
Improve customer satisfaction, retention, and loyalty while protecting profitability and contractual compliance
Visit customers and Liebherr factories as business needs require

Requirements

What you’ll need

Associate or bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field preferred; equivalent education and relevant experience considered
Three to five years of relevant experience in industrial parts, order management, warranty administration, customer service, aftermarket operations, or a comparable environment
Experience with parts pricing, order fulfillment, international logistics, supplier coordination, customer-facing commercial work, and warranty claims strongly preferred
Experience working independently across functions and geographies required
Ability to obtain and maintain a valid driver’s license and passport
Ability to travel domestically and internationally up to 15 percent
Ability to work a flexible schedule when urgent customer, shipment, or claim matters require support
Ability to handle confidential commercial, customer, supplier, and claim information appropriately
Working knowledge of industrial or mechanical products and ability to learn component applications and failure information
Strong commercial judgment, numerical accuracy, analytical problem solving, and attention to contractual details
Ability to manage multiple deadlines independently in a dynamic international environment
Customer focus and professional communication with internal and external stakeholders
Ability to negotiate routine matters constructively and maintain productive supplier and customer relationships
Legally authorized to work in the United States without current or future sponsorship

Benefits

Comp & perks

Major medical insurance
Dental insurance
Vision insurance
401K plan with company match
Paid vacation
Paid personal days
Competitive salary
Secure work environment