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Service Controller
Liebherr Group. Answer inbound depot calls and obtain critical customer details, order numbers, or official authorisations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and a competent plant engineering background, effectively coordinating repairs and managing resources while maintaining organized documentation and communication. Committed to continuous self-development and fostering long-term customer relationships.
Highest-signal resume keywords
Customer Service SkillsPlant Engineering BackgroundCommunication SkillsOrganizational SkillsTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Repair CoordinationParts AllocationPurchase Order ManagementWorkflow ManagementEstimate Preparation
Soft Skills
Self-MotivatedPositive AttitudeFlexible ApproachCommitment to TeamworkSafety Focused
Tools & Technologies
Service MailboxDigital Filing SystemsService Logs
Certifications & Qualifications
GCSE Passes in Mathematics and English
Industry Keywords
Aftersales SupportCustomer RelationshipsRepair ResourcesUtilisation TargetsWork in Progress
About the role
Key responsibilities & impact- Answer inbound depot calls and obtain critical customer details, order numbers, or official authorisations
- Liaise with internal and external customers to schedule machine repairs
- Monitor repair progress through the Service mailbox and communicate updates to customers
- Organise and allocate parts, labour, specialist tooling, and other repair resources
- Coordinate third-party suppliers, raise purchase orders, and close them upon receipt of goods
- Support the Aftersales Manager with daily operational duties
- Monitor department Utilisation and Work in Progress targets
- Drive repair jobs through workflow toward invoicing within the 30-day corporate target
- Prepare and deliver competitive estimates for secondary repair work
- Build long-term internal and external customer relationships through proactive aftersales support
- Maintain organised physical and digital filing, service logs, and job documentation
- Provide customer-focused product support and protect the Liebherr brand reputation
- Pursue continuous self-development and apply newly acquired skills
Requirements
What you’ll need- 3 GCSE passes at grade A-C / 4-9 or equivalent, including Mathematics and English
- Competent plant engineering background
- Highly developed customer service skills applied in a working environment of similar complexity
- Self-motivated with a positive attitude
- Committed team player
- Excellent verbal and written communication skills
- Flexible approach to work
- Safety focused
Benefits
Comp & perks- Stable, secure, and supportive working environment
- Opportunities for long-term career development
- Competitive salary
- Comprehensive benefits package
- Ongoing training
- Professional development
- Opportunities to enhance skills and knowledge
- Collaborative and customer-focused team environment