Service Manager

Liebherr Group

. Answer incoming service calls and resolve emergency calls, technical questions, and operational problems .

Posted 9/30/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and supervising heavy equipment operations, including diagnostics, repairs, and maintenance procedures. Capable of training and leading technical teams while ensuring compliance with safety standards and quality control.

Highest-signal resume keywords

Heavy Equipment RepairSupervisory ExperienceTechnical TrainingDiagnostic SkillsSafety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mobile Equipment MaintenanceCrawler Crane OperationDrilling Rig RepairTechnical Manual InterpretationParts InspectionEquipment OverhaulHandheld Computer DiagnosticsBlueprint ReadingQuality Standards EnforcementService Order Management

Soft Skills

LeadershipCommunicationProblem-SolvingTeam CoordinationCustomer Service

Tools & Technologies

Motor AnalyzersChassis ChartsPressure GaugesMicrometersGauges

Certifications & Qualifications

Valid Driver LicenseValid Passport

Industry Keywords

Heavy EquipmentTechnical DegreeService HotlineOn-Call DutyService Personnel Supervision

About the role

Key responsibilities & impact

Answer incoming service calls and resolve emergency calls, technical questions, and operational problems
Supervise and assist technicians with job preparation and on-the-job questions
Manage shop diagnoses, adjustments, repairs, and overhauls of mobile equipment including crawler cranes and drilling rigs
Teach US technicians proper repair and maintenance procedures
Repair and replace damaged or worn parts
Operate, inspect, dismantle, reassemble, clean, lubricate, maintain, overhaul, and test heavy equipment
Diagnose defects and malfunctions using handheld computers, motor analyzers, chassis charts, pressure gauges, micrometers, and gauges
Read and interpret operating manuals, parts manuals, blueprints, and technical drawings
Inspect parts, dimensions, clearances, and equipment for compliance with factory specifications
Complete assigned paperwork and supervise service and warranty orders
Maintain quality standards and enforce safety procedures
Supervise, train, and lead service personnel and technical advisors, including hiring, evaluation, and discipline
Coordinate technician and technical advisor training
Provide after-hours support through the 24-hour service hotline and participate in the on-call rotation
Support field technicians and service administrators with travel arrangements and jobsite information
Assist the Head of Customer Service and spare parts department
Supervise service information, machine commissioning, and customer handover
Coordinate with LWN on unresolved issues and requests
Build and train the LR/HS service technician team
Supervise rental equipment and coordinate with the Rental Equipment Manager to maintain sellable condition
Direct, coordinate, and evaluate the Crawler Cranes team

Requirements

What you’ll need

Associates or Technical degree in a related field and at least 5 years of experience with heavy equipment; or combination of education and experience
Demonstrated previous supervisory experience is preferred
Travel domestically and internationally up to 25% of the time
Ability to obtain and maintain a valid driver license and passport
Ability to work extended hours, weekends, and on-call duty for the 24-hour service hotline
Legally authorized to work in the United States without current or future sponsorship

Benefits

Comp & perks

Major medical insurance
Dental insurance
Vision insurance
401K plan with company match
Paid vacation
Paid personal days
Secure work environment
Competitive salary
Remote work eligibility