Service Planner

Liebherr Group

. Serve as an additional support resource for field service technicians to foster employee engagement, teamwork, and performance .

Posted 10/9/2026full-timeDolbeau • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage service requests effectively while fostering teamwork and employee engagement. Proficient in administration and order processing with a focus on maintaining customer relationships and resolving issues promptly.

Highest-signal resume keywords

Customer ServiceOrder ProcessingMicrosoft Office SuiteInterpersonal SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AdministrationOrder ProcessingService Quotation PreparationWork Order ManagementService Report Review

Soft Skills

Communication SkillsProfessionalismAdaptabilityTeamworkCalm Under Pressure

Tools & Technologies

Microsoft WordMicrosoft ExcelMS Office Suite

Industry Keywords

Field ServiceCustomer EngagementWork In Progress (WIP)Parts Management

About the role

Key responsibilities & impact

Serve as an additional support resource for field service technicians to foster employee engagement, teamwork, and performance
Schedule field service technicians on a daily basis to ensure resources are properly allocated to meet and exceed customer expectations
Act as the primary point of contact for customers regarding service requests, follow-ups, and service-related issues
Accurately prepare service and repair quotations for customers
Develop and maintain strong customer relationships and resolve issues on the first contact or, when necessary, escalate them to the service supervisor or manager
Proactively open work orders when required
Review, approve, and enter service reports, time sheets, work orders, and parts requests as needed
Follow up on, review, and maximize efforts related to work in progress (WIP) on a daily basis to maintain an appropriate level of WIP
Collaborate with the Parts Department regarding parts orders and availability to ensure work is completed within the scheduled timeframe
Perform other related duties as assigned

Requirements

What you’ll need

Exceptional interpersonal, communication, and organizational skills are required
A high level of professionalism and the ability to interact calmly under pressure
Experience in administration, order processing, and customer service
Strong computer skills, including Microsoft Word, Excel, and the MS Office suite
Demonstrated flexibility and the ability to adapt to customer and business needs

Benefits

Comp & perks

Competitive wages with overtime opportunities
Competitive benefits, with employer-paid premiums starting on the first day
Paid vacation starting at three weeks, PLUS six family, health, and wellness days
RRSP program with employer matching of contributions up to a maximum of 6%
Annual continuing education allowance of $3,000
Annual allowance of $600 for safety boots and $400 for safety glasses*
Learning opportunities available*
International training and development opportunities available for select positions*