Service Supervisor

Liebherr Group

. Oversee Field Service operations for the assigned branch through supervision and direction of field service technicians .

Posted 10/1/2026full-timeWinnipeg • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in managing Field Service operations, ensuring exceptional customer service and effective communication with technicians and clients. Proficient in scheduling, performance management, and technical issue resolution within the Heavy Equipment industry.

Highest-signal resume keywords

3+ Years Supervisory ExperienceHeavy Equipment LicenseOEM ExperienceCustomer Relationship ManagementMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service Operations ManagementTechnical Issue ResolutionService Report ReviewWork Order ManagementPerformance Monitoring

Soft Skills

Interpersonal SkillsCoaching SkillsLeadership SkillsProfessionalismAdaptability

Certifications & Qualifications

Heavy Equipment LicenseValid Driver's License

Industry Keywords

Heavy EquipmentField ServiceCustomer ServiceSafety ProceduresParts Ordering

About the role

Key responsibilities & impact

Oversee Field Service operations for the assigned branch through supervision and direction of field service technicians
Plan, schedule and manage performance to ensure exemplary customer service
Support and communicate with designated Field Service Technicians
Oversee daily scheduling and planning of Field Service Technicians
Serve as front-line customer contact for Field Service requests, follow-up and service issues
Assist customers and Field Technicians with technical issues by phone, email and in person
Prepare service/repair quotes for customers
Build customer relationships and resolve or escalate customer issues
Open work orders, including monthly No Charges
Review, approve and enter service reports, time sheets, work orders and parts requisitions
Monitor work in progress and ensure timely closing and invoicing of field jobs
Champion and maintain safety rules and procedures
Liaise with Parts regarding parts ordering and availability
Perform other duties as assigned

Requirements

What you’ll need

Experience within the Heavy Equipment or related industry
Heavy Equipment License is preferred
3+ years Supervisory or Management experience is required
OEM experience strongly preferred
Exceptional interpersonal, coaching & leadership skills are required
High level of professionalism and ability to interact calmly while under pressure
Agile and adaptable to the changing demands of the industry
Customer and employee centric
Computer proficient in Word and Excel (MS Office Suite)
Valid driver's license is required

Benefits

Comp & perks

Competitive wages
Extensive benefits with employer paid premiums starting day 1
Paid vacation starting at 3 weeks
6 dedicated family, health and wellness days
6% employer RRSP matching
$3000 annual allowance for continuing education
International training & development work opportunities for select roles
Diverse, inclusive, safe and dignified work environment