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Team Leader, Customer Service
Liebherr Group. Strategically and operationally manage and continuously develop all service areas, including customer service, technical support, field service, spare parts management and the regional service network, within the Polish market .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and optimizing service processes within an international service environment, focusing on customer satisfaction and performance metrics. Proficient in leading service organizations and fostering cross-functional collaboration to enhance service delivery.
Highest-signal resume keywords
Service Process OptimizationKPI ManagementLeadership in Service OrganizationsNegotiation-Level Proficiency in German and EnglishIntercultural Competence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Process ManagementKPI AnalysisTechnical Support ManagementCustomer Service ManagementField Service ManagementSpare Parts ManagementStrategic PlanningPerformance ReportingService Quality AssuranceProcess Standardization
Soft Skills
Analytical SkillsStructured Working StyleIndependent Working StyleStrategic ThinkingCross-Functional Collaboration
Certifications & Qualifications
Technical Vocational TrainingCommercial Vocational Training
Industry Keywords
International Service EnvironmentCustomer SatisfactionService NetworkService PartnersKnowledge Transfer
About the role
Key responsibilities & impact- Strategically and operationally manage and continuously develop all service areas, including customer service, technical support, field service, spare parts management and the regional service network, within the Polish market
- Plan, manage and continuously optimize service processes
- Implement global and regional service strategies
- Establish standardized, high-performance service processes within the Polish service network
- Analyze, manage and continuously optimize key service KPIs
- Ensure excellent service quality, high customer satisfaction and sustainable performance
- Collaborate cross-functionally with sales teams, dealers, service partners and external service providers
- Lead, manage and further develop the regional service organization
- Enhance the performance capabilities of the service network in the regions under responsibility
- Foster knowledge transfer, identify optimization opportunities and build sustainable customer relationships
Requirements
What you’ll need- Successfully completed technical or commercial vocational training
- Several years of professional experience in an international service environment
- Experience leading, managing and further developing service organizations and external service partners
- Negotiation-level proficiency in German and English
- High level of intercultural competence
- Strong analytical skills
- Experience managing and analyzing KPIs and performance reports
- Structured, independent working style
- Strategic thinking capabilities
- Willingness to travel
- Application in English or German
Benefits
Comp & perks- Comprehensive onboarding program
- Secure position
- Fair, appropriate compensation
- Flexible working hours
- Option to work remotely
- Opportunities for personal development
- Modern work environment
- Collaborative team atmosphere