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Warranty Administrator
Liebherr Group. Confirm the validity of warranty claims and maximise recovery of labour, materials, spare parts, and subcontract items .
About the role
Key responsibilities & impact- Confirm the validity of warranty claims and maximise recovery of labour, materials, spare parts, and subcontract items
- Prepare accurate warranty claims for suppliers
- Investigate claim and component validity, obtain information from depots, and communicate with factories
- Prepare documentation for returning failed parts to factories
- Maintain relationships between suppliers, factories, and internal departments in the UK and abroad
- Issue credit note requests
- Prepare, distribute, and monitor Extended Warranty and Contract documentation
- Monitor and report on Service Information progress
- Prepare departmental reports and statistics
- Collect data and report on Key Account customer performance
- Support machine performance activities using the Liebherr LiDAT telematics system
- Support the After Sales department with travel and hotel bookings
- Undertake other tasks as required
- Work in accordance with Health & Safety, Quality, and Environmental policies
Requirements
What you’ll need- Previous experience in warranty administration, service coordination, aftersales support, or a similar administrative role
- Strong attention to detail with the ability to accurately process claims, documentation, reports, and data
- Excellent communication skills, capable of liaising effectively with suppliers, manufacturers, internal departments, and customers
- Proficient in Microsoft Office, particularly Excel, with experience producing reports and analysing performance data
- Ability to investigate and challenge information, identify discrepancies, and ensure claims meet supplier requirements
- Ideally experienced within engineering, construction equipment, automotive, plant, agricultural machinery, or a technical aftersales environment
Benefits
Comp & perks- The opportunity to work with an industry-leading manufacturer
- Secure and progressive work environment
- Competitive salary and benefits
- Training and personal development