Technical Product Support Specialist

Life Fitness

. Support new product development projects by providing input on installation and service requirements .

Posted 9/23/2026full-timeRosemont • Illinois • United StatesMid-LevelSenior💰 $70,500 - $100,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with hands-on experience in electronic, electrical, and mechanical systems. Proficient in troubleshooting, project coordination, and developing technical documentation and training materials.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsProject CoordinationTechnical Documentation DevelopmentCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingField ServiceProduct SupportEngineering SupportElectronic SystemsElectrical SystemsMechanical SystemsIT SystemsTechnical Training

Soft Skills

Organizational SkillsProblem-Solving SkillsEffective CommunicationTeam CollaborationAdaptability

Tools & Technologies

Microsoft OfficeTicketing ToolsKnowledge BasesCollaboration PlatformsAI Tools

Certifications & Qualifications

Associate Degree in ITTechnical Degree in ElectronicsEngineering Technology Degree

Industry Keywords

Fitness EquipmentField ServiceInstallationProduct DevelopmentNew Product Launches

About the role

Key responsibilities & impact

Support new product development projects by providing input on installation and service requirements
Work with Engineering and Product Management to identify and address product installation and service issues
Participate in product reviews, project meetings, and new product launches
Help coordinate project tasks, meetings, and follow-up items
Provide technical support to technicians, installers, service teams, and business partners
Troubleshoot technical and product-related issues
Identify recurring problems and work with appropriate teams to find solutions
Create and maintain troubleshooting guides, service procedures, FAQs, and installation information
Help develop technical training materials, product demonstrations, and service or installation videos
Work with teams around the world to ensure new products are ready to support at launch
Provide field feedback to improve product quality, serviceability, and customer experience
Stay current on new technologies and Life Fitness products

Requirements

What you’ll need

Associate or technical degree in IT, Electronics, Engineering Technology, or a related field, or equivalent experience
At least 5 years of experience in technical support, field service, product support, engineering support, or a similar technical role
Strong troubleshooting and problem-solving skills
Hands-on experience with electronic, electrical, mechanical, IT, or related technical systems
Strong organizational skills and ability to manage multiple projects and deadlines
Good communication skills and ability to work effectively with different teams
Proficiency with Microsoft Office and other business or technical software
Experience with online systems such as ticketing tools, knowledge bases, and collaboration platforms
Willingness to use AI tools responsibly to improve productivity, research, documentation, and problem-solving
Ability to work effectively with teams and partners around the world
Strong written and verbal English communication skills
Ability to work from both Rosemont and Schaumburg, Illinois locations
Willingness to travel up to 15%
Preferred experience with fitness equipment, field service or installation, electronics or electrical systems, mechanical systems, IT and networking, IPTV/AV/television systems, technical training, technical documentation, or product development/new product launches

Benefits

Comp & perks

401(k) savings plan with 4% employer match
Medical, dental and vision insurance
Parental, medical and military leaves of absence
Paid time off, including 12 paid holidays throughout the calendar year
Paid vacation days beginning at 13 days annually
Paid sick leave as provided under state and local paid sick leave laws
Company-paid short-term disability
Optional long-term disability
Health savings account
Health care and dependent care reimbursement accounts
Employee and dependent life insurance
Supplemental life and AD&D insurance
Hospital indemnity
Identity protection
Legal services
Adoption assistance
Tuition assistance
Commuter benefits
Employee discounts
Employee assistance program including free counseling sessions
Access to an on-site fitness center featuring Life Fitness and Hammer Strength equipment
Opportunities for further growth and advancement
Competitive pay
Equal opportunity employment