Life Fitness

Customer Support

• Support new product development projects by providing input on installation and service requirements
• Work with Engineering and Product Management to identify and address product installation and service issues
• Participate in product reviews, project meetings, and new product launches
• Help coordinate project tasks, meetings, and follow-up items
• Provide technical support to technicians, installers, service teams, and business partners
• Troubleshoot technical and product-related issues
• Identify recurring problems and work with appropriate teams to find solutions
• Create and maintain troubleshooting guides, service procedures, FAQs, and installation information
• Help develop technical training materials, product demonstrations, and service or installation videos
• Work with teams around the world to ensure new products are ready to support at launch
• Provide field feedback to improve product quality, serviceability, and customer experience
• Stay current on new technologies and Life Fitness products

Technical Product Support Specialist