Senior Community Manager

Life is Good

. Develop and own the brand ambassador strategy to grow the program and its positive impact .

Posted 9/23/2026full-timeBoston • Massachusetts • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community management and influencer marketing, with a strong focus on developing and executing ambassador programs. Proficient in utilizing analytics tools like Traackr and Emplifi to measure program performance and community engagement.

Highest-signal resume keywords

Community ManagementInfluencer MarketingTraackrEmplifiData-Informed Decision Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ambassador Program ManagementSocial Media StrategyContent CreationPerformance MeasurementNegotiation Skills

Soft Skills

Strong Organizational SkillsProactive Problem-SolvingEmpathyCuriosityEffective Communication

Tools & Technologies

Meta Business SuiteAnalytics PlatformsContent Management Systems

Industry Keywords

Community EngagementUser-Generated ContentBrand AwarenessCreator CollaborationsCustomer Feedback

About the role

Key responsibilities & impact

Develop and own the brand ambassador strategy to grow the program and its positive impact
Manage end-to-end recruiting, activation, and measurement of the ambassador program
Coordinate seasonal gifting with the fulfillment center
Build ambassador relationships through proactive outreach, updates, and feedback loops
Champion the community internally by surfacing ambassador and fan stories for marketing, eCommerce, wholesale, retail, and other uses
Expand program participation, engagement, and retention
Drive influencer strategy across the funnel, from brand awareness to conversion-driving creator collaborations
Identify, vet, and contact aligned creators
Manage negotiations, contracting, and deliverables
Collaborate with Social and Creative teams to brief, review, and approve content
Collaborate with eCommerce on influencer, creator, and affiliate conversion opportunities
Maintain an always-on gifting approach to brand friendlies and others
Measure and report performance using Traackr and platform analytics
Source, organize, and champion user-generated content
Collaborate with stakeholders to surface and repurpose top-performing community assets
Track permissions and maintain tagging and approvals through Emplifi
Monitor and engage daily with comments, DMs, and tagged content
Apply a consistent system for thanking and rewarding passionate supporters
Bridge the community and internal teams, escalating customer or product feedback as needed
Monitor community sentiment and emerging trends
Support reporting and dashboards tracking program health, community growth, and ambassador and influencer impact

Requirements

What you’ll need

5-7 years of direct experience in community management, influencer marketing, or social media at a brand or agency
Proven success managing ambassador or creator programs at scale
Experience with Traackr, Emplifi, and Meta Business Suite
Deep understanding of social platforms, trends, and community engagement best practices
Data-informed mindset with ability to interpret metrics, identify insights, and translate them into recommendations
Smart, fast writing with humor and heart
Strong organizational skills and excellent attention to detail
Empathy, curiosity, warmth, and natural connector skills
Proactive problem-solving ability in fast-paced, collaborative environments
Organizational and adaptability skills when priorities shift
Ability to balance creativity, accountability, brand voice, and genuine human connection
Knowledge and understanding of the Life is Good mission and Superpowers
Ability to work independently and as part of a team
Ability to give and receive feedback thoughtfully and constructively

Benefits

Comp & perks

Comprehensive Medical insurance
Dental insurance
Vision insurance
Flexible Spending Accounts
Transit or Parking Reimbursement Accounts
Life insurance
AD&D insurance
Short-Term Disability insurance
Long-Term Disability insurance
401(k) with a match
Paid Time Off
10 paid holidays
Good Vibes Time (paid time to volunteer for the non-profit cause of your choice)
Family Time
Opportunity to contribute to The Playmaker Project social mission
Dogs in the workplace