AM Sales Manager – Call Center

Life Protect 24/7

. Lead a team of 15–20 team members in a positive atmosphere .

Posted 9/15/2026full-timeNorfolk • Virginia • United StatesJuniorMid-Level💰 $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and motivating a remote sales team while ensuring high call quality and customer satisfaction. Proficient in coaching, communication, and relationship-building to enhance team performance in a call center environment.

Highest-signal resume keywords

Team LeadershipCall Quality MonitoringCoaching Sales RepresentativesStrong Communication SkillsCustomer-Focused Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperienceTeam ManagementQuality AssuranceSales CoachingRemote Team Leadership

Soft Skills

Interpersonal SkillsAdaptabilityTime ManagementMotivational SkillsProblem-Solving

Industry Keywords

Inbound SalesMedical Alert SystemsSecurity Alert SystemsSales ExperienceCustomer Service

About the role

Key responsibilities & impact

Lead a team of 15–20 team members in a positive atmosphere
Relay company goals, quality standards, processes, and procedures to the team through servant leadership
Advocate for the company and its employees
Educate and support sales representatives through their sales experience
Build rapport and establish relationships with the team by listening, identifying needs, communicating clearly, and providing solutions
Monitor call quality and call queue
Coach sales representatives
Work in an inbound sales call center serving customers interested in medical and security alert systems

Requirements

What you’ll need

Must be at least 18 years of age
High school diploma or equivalent
2 years of experience leading a team in a call center environment
At least one year of experience in leading a remote team
Experience in monitoring call quality, call queue, and coaching sales
Strong communication skills (verbal, written, and interpersonal)
A customer-focused approach with adaptability to new situations
Ability to multitask, prioritize, and manage time
Ability to motivate and engage a sales team

Benefits

Comp & perks

Competitive Pay
Weekly Pay
Paid Training
Paid Time Off
Medical, Dental, Vision, AD&D, and Life Insurance
HSA Options
401k with Company Match
Employee Development Program
Employee Product Discount
Beautiful Call Center Work Space
Convenient access to walking trails and Norfolk Premium Outlets
Opportunities for monthly/quarterly bonuses