Life Protect 24/7

Call Center Representative

• Lead a team of 15–20 team members in a positive atmosphere
• Relay company goals, quality standards, processes, and procedures to the team through servant leadership
• Advocate for the company and its employees
• Educate and support sales representatives through their sales experience
• Build rapport and establish relationships with the team by listening, identifying needs, communicating clearly, and providing solutions
• Monitor call quality and call queue
• Coach sales representatives
• Work in an inbound sales call center serving customers interested in medical and security alert systems

AM Sales Manager – Call Center