Program Manager – Float

Life Unlimited, Inc.

. Continue developing Life Unlimited’s Remote Support Services .

Posted 10/9/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing Individual Support Plans (ISPs) while providing oversight and training to staff in developmental disability services. Proficient in coordinating services, managing documentation, and advocating for individuals' rights and needs.

Highest-signal resume keywords

Bachelor's Degree In Related FieldDevelopmental Disability Services ExperienceISPs And Behavioral Support PlansCPR And First Aid CertificationPositive Behavior Supports Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Individual Support Plans (ISPs)Crisis InterventionTeaching Strategy DevelopmentElectronic Documentation ManagementBudget ManagementQuality Assurance AuditsStaff Training And DevelopmentData-Driven Decision MakingRemote Support Systems MonitoringClient Transportation

Soft Skills

Good Oral And Written CommunicationSelf-MotivationFlexibilityReliabilityIndependence

Certifications & Qualifications

Abuse/Neglect TrainingLevel I Medication Administration CertificationMandt Training

Industry Keywords

Developmental DisabilitiesPerson-Centered PlanningCommunity LivingCrisis PlansStaffing RatiosQuality AssuranceHealthcare CoordinationRegulatory ComplianceIntellectual DisabilitiesResidential Support Services

About the role

Key responsibilities & impact

Continue developing Life Unlimited’s Remote Support Services
Provide oversight and support to Remote Support DSPs
Coordinate services with the Intake Department for new individuals entering Community Living
Cover Program Manager vacancies and operate homes until a new Program Manager is hired and trained
Monitor remote support systems and sensor alerts
Provide 1:1 remote support coaching when requested or directed by support plans
Collaborate with Program Managers and Directors to develop service quality and efficiency action plans
Lead Person-Centered Planning for assigned caseloads
Advocate for individuals’ interests, hopes, and dreams in ISPs and addenda
Participate in team meetings and ensure decisions are supported by data
Train program teams on ISPs, goals, crisis plans, and behavioral support plans
Create and implement ISP goals using the LU Meaningful Day Curriculum
Oversee timely and compliant electronic documentation
Create files and electronic records for new residents
Coordinate medical appointments and documentation with Intake and Health teams
Complete monthly progress summaries for Service Coordinators
Review shift notes weekly
Provide passive remote support for up to 16 individuals at a time per DSP caseload
Support new residential locations, including site development, roommate matching, and individual budget creation
Coordinate recruiting and training to ensure adequate staffing before openings
Train new team members and Program Managers on home operations
Ensure staff training and home preparation are completed within 90 days of opening
Conduct weekly quality-assurance visits, financial audits, staff training, and face-to-face visits until transition
Complete ISL budgets, staffing patterns, and staffing-variance reports
Train new Program Managers on budgets, payroll schedules, staffing ratios, and service-level changes
Oversee finance accounts, ledgers, receipts, paystubs, and NAFS funds
Ensure programs are adequately staffed and team members are trained and supported
Provide 24-hour on-call support to Program Managers and Team Supervisors
Work a direct-care shift at least six times per year and at least once annually in each assigned home
Support house and staff meeting facilitation, new-hire training, performance feedback, corrective action, and payroll approval
Partner with Human Resources to reduce overtime and turnover
Maintain communication with individuals, families, guardians, funders, referral agencies, healthcare providers, and regulatory agencies
Conduct quarterly guardian/important-person quality and satisfaction checks
Document and resolve concerns in a timely manner
Protect the rights and dignity of individuals with intellectual/developmental disabilities and report abuse, neglect, exploitation, or human-rights violations

Requirements

What you’ll need

Bachelor’s Degree in a position-related field or 5 years’ experience in developmental disability services, preferably with supervisory experience
Must obtain and maintain training and certification in required areas such as Abuse/Neglect, CPR, First Aid, Level I Medication Administration, Positive Behavior Supports, Mandt and Crisis Intervention
Background in development, implementation, and writing of teaching strategies preferred
Reliable personal vehicle for transporting clients
Must obtain a Class E driver’s license during new hire orientation
Must carry minimum auto insurance coverage applicable by law
Must receive seasonal flu vaccination
Good oral and written communication skills
Ability to effectively use computers or mobile devices to input, access, modify, and output information
Self-motivation, initiative, and independence
Flexibility, reliability, and dependability
Ability to manage change, improve performance, and accept feedback
Willingness to work within a 24-hour support system
Ability to plan, prioritize, and meet deadlines
Willingness to perform duties assigned outside the job description
Ability to perform required physical activities, including walking, standing, lifting, stooping, kneeling, bending, climbing stairs, and occasional physical intervention
May be expected to work 5 days per week in the office

Benefits

Comp & perks

Equal Opportunity Employer