Life Unlimited, Inc.

Program Manager

• Continue developing Life Unlimited’s Remote Support Services
• Provide oversight and support to Remote Support DSPs
• Coordinate services with the Intake Department for new individuals entering Community Living
• Cover Program Manager vacancies and operate homes until a new Program Manager is hired and trained
• Monitor remote support systems and sensor alerts
• Provide 1:1 remote support coaching when requested or directed by support plans
• Collaborate with Program Managers and Directors to develop service quality and efficiency action plans
• Lead Person-Centered Planning for assigned caseloads
• Advocate for individuals’ interests, hopes, and dreams in ISPs and addenda
• Participate in team meetings and ensure decisions are supported by data
• Train program teams on ISPs, goals, crisis plans, and behavioral support plans
• Create and implement ISP goals using the LU Meaningful Day Curriculum
• Oversee timely and compliant electronic documentation
• Create files and electronic records for new residents
• Coordinate medical appointments and documentation with Intake and Health teams
• Complete monthly progress summaries for Service Coordinators
• Review shift notes weekly
• Provide passive remote support for up to 16 individuals at a time per DSP caseload
• Support new residential locations, including site development, roommate matching, and individual budget creation
• Coordinate recruiting and training to ensure adequate staffing before openings
• Train new team members and Program Managers on home operations
• Ensure staff training and home preparation are completed within 90 days of opening
• Conduct weekly quality-assurance visits, financial audits, staff training, and face-to-face visits until transition
• Complete ISL budgets, staffing patterns, and staffing-variance reports
• Train new Program Managers on budgets, payroll schedules, staffing ratios, and service-level changes
• Oversee finance accounts, ledgers, receipts, paystubs, and NAFS funds
• Ensure programs are adequately staffed and team members are trained and supported
• Provide 24-hour on-call support to Program Managers and Team Supervisors
• Work a direct-care shift at least six times per year and at least once annually in each assigned home
• Support house and staff meeting facilitation, new-hire training, performance feedback, corrective action, and payroll approval
• Partner with Human Resources to reduce overtime and turnover
• Maintain communication with individuals, families, guardians, funders, referral agencies, healthcare providers, and regulatory agencies
• Conduct quarterly guardian/important-person quality and satisfaction checks
• Document and resolve concerns in a timely manner
• Protect the rights and dignity of individuals with intellectual/developmental disabilities and report abuse, neglect, exploitation, or human-rights violations

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