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IT Service Management Practice Lead
LifeLabs Medical Laboratory Services. Assist with strategic direction, governance, configuration oversight, transition of IT services, measuring, reporting, and operational support for the ITSM organization .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Management (ITSM) with a focus on Configuration Management, Service Asset and Configuration Management (SACM), and Service Level Management (SLM). Proficient in implementing ITIL best practices and managing service catalogs to enhance service delivery and customer satisfaction.
Highest-signal resume keywords
ITIL v3 Or v4 Foundation CertificationServiceNow ExperienceConfiguration Management PlansSACM And SLM ExpertiseAsset Lifecycle Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Configuration ManagementService Asset And Configuration ManagementService Level ManagementChange ManagementIncident ManagementProblem ManagementAutomationReportingMetricsDatabase Structures
Soft Skills
LeadershipCollaborationCoachingRisk AssessmentCommunication
Tools & Technologies
ITSM ToolServiceNowCSDM FrameworkBarcode LabelingAsset Audits
Certifications & Qualifications
ITIL v3 Or v4 Foundation CertificationCIS-HAM/SAM CertificationCIS-Discovery CertificationCSA Certification
Industry Keywords
IT Service ManagementConfiguration ItemsService CatalogService OnboardingTechnology Refresh Projects
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Assist with strategic direction, governance, configuration oversight, transition of IT services, measuring, reporting, and operational support for the ITSM organization
- Develop and implement configuration management plans, processes, procedures, and best practices within the ITSM tool
- Identify, record, document, audit, and manage configuration items across hardware, software, networks, databases, and applications
- Create business and technical services and application service maps using the CSDM framework
- Collaborate on change, release, incident, and problem management
- Manage software versions, releases, configuration baselines, compliance, security, automation, reporting, and metrics
- Implement hardware asset management solutions and manage asset lifecycle from purchase through disposal
- Coordinate barcode labelling, asset audits, technology refresh projects, and asset reporting
- Collaborate with CMDB, Security, and Data Governance teams to maintain CI and asset relationships for SACM
- Coach ITIL practices, support practice maturity initiatives, provide backup coverage, and participate in IT coaching and education sessions
- Lead and maintain a production-visible service catalog and establish SLAs and service criticality
- Develop service onboarding artifacts and performance reports
- Define, measure, review, and continually improve IT service levels and customer satisfaction
- Provide updates to the ITSM Senior Manager on risks, threats, and opportunities
Requirements
What you’ll need- Bachelor’s degree in engineering, Computer Science, or equivalent experience
- 5 years working experience in an ITSM organization with hands on experience/exposure in SACM and SLM
- ITIL v3 or v4 foundation certification
- CIS-HAM/SAM, CIS-Discovery and CSA certifications (preferred)
- ServiceNow experience with exposure to database structures, dashboards, and discovery
- 2-3 years working with an ITSM tool in an administration capacity
- 10 years in Information Technology
- Ability to accurately assess technology risks, issues, and solutions
- Ability to lead and coordinate various technical SMEs with minimal supervision while driving and delivering high-quality service
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account LifeLabs Medical Laboratory Services Website LinkedIn All Job Openings 5001 - 10000 employees 🏥 Healthcare 🤝 B2B 💊 Pharmaceuticals 💰 $2.3M Series A - LifeLabs on 2018-03 Healthcare
- B2B
- Pharmaceuticals LifeLabs Medical Laboratory Services is the largest provider of specialty laboratory testing services in Canada. It offers a broad range of patient-facing testing services (clinic and at-home collections, mobile lab visits), specialized clinical tests (including prenatal NIPT like Panorama™, PSA, and other diagnostic assays), and supports healthcare providers, hospitals, long-term care, corporate customers, and pharmaceutical/clinical trial partners. LifeLabs also provides digital health solutions, medical consults, and supplies, positioning itself as a national clinical laboratory service and partner for both patients and healthcare organizations. IT Service Management Practice Lead 🔥 8 hours ago 🏢🏡 Etobicoke – Hybrid 💵 $96.3k - $122.7k / year ⏰ Full Time 🟠 Senior 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Assist with strategic direction, governance, configuration oversight, transition of IT services, measuring, reporting, and operational support for the ITSM organization
- Develop and implement configuration management plans, processes, procedures, and best practices within the ITSM tool
- Identify, record, document, audit, and manage configuration items across hardware, software, networks, databases, and applications
- Create business and technical services and application service maps using the CSDM framework
- Collaborate on change, release, incident, and problem management
- Manage software versions, releases, configuration baselines, compliance, security, automation, reporting, and metrics
- Implement hardware asset management solutions and manage asset lifecycle from purchase through disposal
- Coordinate barcode labelling, asset audits, technology refresh projects, and asset reporting
- Collaborate with CMDB, Security, and Data Governance teams to maintain CI and asset relationships for SACM
- Coach ITIL practices, support practice maturity initiatives, provide backup coverage, and participate in IT coaching and education sessions
- Lead and maintain a production-visible service catalog and establish SLAs and service criticality
- Develop service onboarding artifacts and performance reports
- Define, measure, review, and continually improve IT service levels and customer satisfaction
- Provide updates to the ITSM Senior Manager on risks, threats, and opportunities 🎯 Requirements
- Bachelor’s degree in engineering, Computer Science, or equivalent experience
- 5 years working experience in an ITSM organization with hands on experience/exposure in SACM and SLM
- ITIL v3 or v4 foundation certification
- CIS-HAM/SAM, CIS-Discovery and CSA certifications (preferred)
- ServiceNow experience with exposure to database structures, dashboards, and discovery
- 2-3 years working with an ITSM tool in an administration capacity
- 10 years in Information Technology
- Ability to accurately assess technology risks, issues, and solutions
- Ability to lead and coordinate various technical SMEs with minimal supervision while driving and delivering high-quality service Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs