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Lifely

Customer Experience Specialist

Lifely

. Respond to customer inquiries and complaints via phone, email and live chat channels .

Posted 10/15/2026full-timeRemote • PhilippinesMid-LevelSenior💰 ₱300,000 - ₱420,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service operations, including handling inquiries, processing returns, and utilizing eCommerce platforms. Strong communication skills and the ability to identify customer trends for continuous improvement are essential.

Highest-signal resume keywords
Customer Service ExperienceOrder Issue ResolutionHelpdesk Software ProficiencyECommerce Platform SupportBusiness-Fluent English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Returns ProcessingExchanges ManagementRefund HandlingCustomer Inquiry ResolutionTroubleshooting Skills
Soft Skills
Strong Communication SkillsInterpersonal SkillsRapport Building
Tools & Technologies
GorgiasZendeskFreshdeskShopify
Industry Keywords
Customer ServiceCall CentreECommerceRetail

About the role

Key responsibilities & impact
  • Respond to customer inquiries and complaints via phone, email and live chat channels
  • Troubleshoot product or order issues and provide solutions to ensure a positive customer experience
  • Process customer returns, exchanges and refunds in a timely manner
  • Assist with product research and provide recommendations to customers
  • Identify customer trends and pain points to help improve operations and service
  • Contribute to the continuous improvement of customer service processes and procedures
  • Work during Australian business hours to align with customer needs

Requirements

What you’ll need
  • 3+ years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment
  • Prior hands-on experience with returns, exchanges, refunds, and order issue resolution
  • Experience handling customer support through phone, email, or live chat
  • Strong communication and interpersonal skills with the ability to build rapport with customers
  • Business-fluent English to effectively communicate with customers
  • Experience with customer service or helpdesk software (e.g., Gorgias, Zendesk, Freshdesk, or a similar CRM/helpdesk tool)
  • Experience with Shopify or other eCommerce platforms for customer support functions
  • Availability during Australian business hours and US business hours

Benefits

Comp & perks
  • Competitive salary
  • Comprehensive healthcare and insurance benefits
  • Opportunities for career development and advancement
  • Work from Home role