Call Center Manager

Lifepoint Health®

. Lead a team of call center associates interacting with patients telephonically .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in a call center environment, with a focus on training, mentoring, and achieving productivity goals. Proficient in problem resolution, communication, and maintaining operational standards within healthcare-related services.

Highest-signal resume keywords

Call Center ManagementTeam LeadershipTraining and DevelopmentProblem ResolutionHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Management ExperienceCall HandlingCoachingTraining Tools DevelopmentProcess ImprovementCall MonitoringStatistical TrackingPolicy ReviewEmployee OnboardingQuality Assurance

Soft Skills

CommunicationMentoringConflict ResolutionRole ModelingTeam Building

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Call CenterHealthcareInbound Call ProgramsOutbound Call ProgramsProductivity GoalsEmployee ToolsAttendance TrackingEscalated CallsQuality StandardsProcess Issues

About the role

Key responsibilities & impact

Lead a team of call center associates interacting with patients telephonically
Train, monitor, mentor and assist associates with call handling and troubleshooting
Handle escalated calls professionally and serve as a role model
Assist in developing training tools and resolving process issues
Ensure daily team quality and productivity goals are achieved
Oversee daily team activities
Onboard new employees and bring them to full capability
Monitor productivity indicators such as wait times and abandonment rates
Resolve problems and complaints and assist with escalated calls
Communicate solutions, successes and improvement opportunities
Perform call monitoring, coaching, training, disciplining and reviews
Maintain accessible, accurate and current employee tools and aids
Track attendance, daily statistics, PTO and sick time
Maintain, review and update department policies and procedures

Requirements

What you’ll need

Must live in the United States
Bachelor's Degree
3+ years’ management experience, including hiring, training, coaching and discipline
3+ years’ call/contact center management experience focused on inbound and outbound call programs
Healthcare image scheduling experience preferred
Monday-Friday, 8am-5pm availability; hours may change due to business needs

Benefits

Comp & perks

401k
PTO
Medical insurance
Dental insurance
Vision insurance
Tuition reimbursement
Employee Assistance Program
Remote work arrangement