Hospital Call Center Scheduler

Lifepoint Health®

. Answer inbound patient scheduling calls based on department service level goals and address concerns satisfactorily .

Posted 10/21/2026full-timeRemote • United StatesJunior💰 $15 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient scheduling and customer service within a healthcare environment, utilizing effective communication and multitasking skills while maintaining data accuracy and confidentiality.

Highest-signal resume keywords

Patient SchedulingCustomer Service ExperienceHealthcare KnowledgeWindows Office ProficiencyData Entry Accuracy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Demographic CollectionAppointment SchedulingData EntryMulti-taskingComputer Application Learning

Soft Skills

Professional CommunicationListening SkillsDe-escalation TechniquesAttention to DetailFlexibility

Tools & Technologies

Documentation SystemDual MonitorsWindows Office (Word, Excel, PowerPoint)

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare Call CenterPatient CareConfidentialityRemote Team Environment

About the role

Key responsibilities & impact

Answer inbound patient scheduling calls based on department service level goals and address concerns satisfactorily
Schedule, reschedule, and cancel primary care provider appointments accurately
Collect and enter required patient demographic and insurance information
Use professional communication etiquette and listening skills to assist patients
Build a safe and trustworthy environment using scripted and non-scripted communication methods
De-escalate dissatisfied-customer situations and escalate problems to management
Navigate several software systems using dual monitors
Maintain accurate, up-to-date information in the documentation system
Maintain confidentiality of account information and provide exceptional customer service
Assist with other projects assigned by management

Requirements

What you’ll need

High School Diploma/GED required
Two years of related experience in a medical setting, or one year of previous healthcare call center or customer service experience, or 3 or more years of call center experience
Basic healthcare knowledge required
Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint)
Ability to learn specialized computer applications
Professional, articulate communication style
Ability to multi-task in several computer applications while holding a conversation with a client
Excellent attention to detail and data entry accuracy
Flexibility to quickly adapt to any new business environment
Must be able to work in a remote team environment
Must live in the United States
Internet download speed of 100 Mbps and upload speed of 20 Mbps
Ability to type a minimum of 25 WPM preferred

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
Flexible-spending and health-savings accounts
Life, accident, critical-injury, short-term disability, long-term disability, and identity theft coverage
Tuition reimbursement
Loan assistance
401(k) matching
Employee assistance program including mental, physical, and financial wellness
Professional development and growth opportunities