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Phone Counselor Assessor, Behavioral Health
Lifepoint Health®. Serve as the initial point of contact for individuals seeking behavioral health or substance use services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in behavioral health care, including assessment, triage, and patient coordination, while ensuring compliance with healthcare regulations. Proficient in managing patient inquiries and providing clear treatment guidance in a collaborative healthcare environment.
Highest-signal resume keywords
Master’s Degree In Social WorkAssessment Experience In Behavioral HealthCPR CertificationDe-Escalation CertificationKnowledge Of HIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Behavioral Health AssessmentPatient TriageComprehensive ScreeningTele-EvaluationDocumentation Of Patient NeedsInsurance Pre-CertificationEmergency Detention KnowledgeEMTALA Processes
Soft Skills
Strong Organizational SkillsExcellent Communication SkillsInterpersonal SkillsCollaborative Teamwork
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
Associate-Level Counseling LicenseSocial Work LicenseRegistered Nurse License
Industry Keywords
Behavioral Health CareHealthcare Regulatory CompliancePatient Care Coordination
About the role
Key responsibilities & impact- Serve as the initial point of contact for individuals seeking behavioral health or substance use services
- Manage inquiry calls
- Schedule face-to-face and phone assessments
- Perform tele-evaluations
- Triage individuals based on safety and risk
- Screen for medical and behavioral emergencies
- Ensure timely evaluation by a qualified mental health professional
- Conduct comprehensive screenings
- Coordinate patient care with clinical staff and on-call physicians
- Provide clear treatment guidance to patients and families
- Facilitate requests for services, including evaluation, referral, level-of-care designation, admission, and follow-up
- Conduct initial evaluations and initiate screening tools
- Document patient symptomology, functioning, and needs
- Provide patient information to physicians
- Assist patients, physicians, visitors, and coworkers promptly and courteously
- Maintain accurate pre-admission and admission paperwork
- Complete insurance pre-certification
- Perform other duties as assigned
Requirements
What you’ll need- Master’s degree in social work, counseling, or related field from an accredited school required, or nursing degree from an accredited school required per state regulations
- Associate-level Counseling or Social Work license or Registered Nurse license, if required per state regulations
- One year of assessment experience in an inpatient behavioral health care setting preferred
- Two years of experience working with patient populations served at the facility preferred
- CPR certification required within 30 days of employment and prior to any patient contact
- De-escalation certification required within 30 days of employment and prior to completion of orientation
- Knowledge of behavioral health care
- Strong organizational skills
- Ability to work collaboratively with a diverse team of healthcare professionals
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Excellent communication and interpersonal skills
- Comprehensive understanding of healthcare regulatory and compliance requirements, including HIPAA
- Knowledge of Emergency Detention and EMTALA paperwork and processes
- Ability to work scheduled shifts: Sunday–Thursday, 2:30 PM–11:00 PM EST, or Tuesday–Saturday, 10:00 AM–6:30 PM EST
Benefits
Comp & perks- Multiple levels of medical, dental and vision coverage
- Life, accident, critical illness, and hospital indemnity insurance
- Short- and long-term disability insurance
- Paid family leave
- Paid time off
- Higher education and certification tuition assistance
- Loan assistance
- 401(k) retirement package and company match
- Mental, physical, and financial wellness programs
- Free gym memberships
- Virtual care appointments
- Mental health services
- Discount programs
- Ongoing learning and career advancement opportunities